Get Started With the Open Integration

Last updated: Apr 22, 2026, 6:35 PM

Open combines online ordering and a mobile app with a marketing and customer support AI assistant to help restaurants not only take direct online orders but also support their online business.

The Open integration is available to U.S. customers only.

 

Open is building restaurant AI to help restaurateurs work less and make more. Open combines online ordering and a mobile app with a marketing and customer support AI assistant to help restaurants not only take direct online orders but also grow and support their online business. 

 

In this Article:

 

Open Integration Features

This integration requires access to Toast Partner Integrations. To learn more, see Set Up Toast Partner Integrations.

 

Restaurants that use Open get a new ordering website and mobile app in minutes. Open leverages a restaurant’s existing customer data to create a marketing calendar designed to drive more online sales. Open also handles SMS, gift cards, and loyalty for its restaurant partners. On average, partners grow sales 30% when switching from an existing ordering system to Open, save tens of thousands of dollars in spend, and eliminate dozens of hours of monthly manual work. 

 

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Key Features

  • Allows restaurants to seamlessly sync orders, menu data, gift cards, and loyalty without having to leave the Toast platform
  • Open's AI marketing assistant acts as Chief Marketing Officer for a restaurant's digital business


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Enable the Open Integration With Toast

  1. To enable the Open integration with Toast, log into Toast Web and navigate to Integrations > Integrations management > Browse & purchase integrations.
  2. Enter Open in the Search field and select Add Now.
  3. Review the data scope visibility terms and conditions and select Confirm to accept. For more information, see the Data Scope Visibility article. If you have multiple locations, select from the drop-down menu.
    1. Note: Your restaurant must have access to Toast Partner Integrations to add this integration. To learn more about Toast Partner Integrations, see this Support Center article: Set Up Toast Partner Integrations. 
  4. Once completed, a representative from Open will contact you within one business day to assist you with the onboarding process. The onboarding timeline depends on the complexity of the project.


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Open Integration: Troubleshooting and Support

For any questions or technical issues relating to the Open integration, you can contact them via email or phone at:

 

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