Access Toast Compliance Reports in the Toast Trust Center

Last updated: Oct 14, 2026, 11:34 AM

Request access to the Toast Trust Center and download Toast compliance reports, including the SOC 2 Type 2 report and PCI DSS AOC.

In this Article:

 

Before You Begin

Applies to: Toast Trust Center

 

Permissions needed:

  • You must be an active Toast customer account.

 

Note: If you don't have a company email address, you can still get access to the Toast Trust Center. Contact your Restaurant Success Manager (RSM) or Toast Customer Care to request access. Requests from personal email addresses can't be verified through the self-serve process.

 

What you'll accomplish: You get access to the Toast Trust Center and download the Toast third-party attestation reports you need, such as the SOC 2 Type II report or the PCI DSS Attestation of Compliance (AOC).

 

Note: If you are not yet a Toast customer, contact your Toast sales representative to request compliance reports.

 

Back to top

 

Request Access to the Toast Trust Center

The Toast Trust Center is where Toast shares its third-party security and compliance reports to active customers. You need approved access before you can download any report.

  1. Navigate to trustcenter.toasttab.com.
  2. Select Get Access.
  3. Enter your company email address, then select Continue.
  4. Enter the additional information the form asks for.
  5. Accept the Terms of Service and Privacy Policy, then submit your request.

 

Expected outcome: A message confirms that your request was sent. Toast reviews your request to confirm that you are an active Toast customer. It takes about two business days for Toast to approve or deny your request. When your request is approved, you receive a welcome email from zentrova-trustcenter@toasttab.com.

 

Note: The welcome email from zentrova-trustcenter@toasttab.com is the official Toast Trust Center email. It contains a secure link to the Toast Trust Center.

 

Back to top

 

Log In and Download a Report

After you receive the welcome email, create your login and download reports from the Toast Trust Center.

  1. Open the welcome email and select the secure link.
  2. Select Log In.
  3. Create your login credentials.
  4. Confirm that your profile icon appears in the top-right corner of the page. The icon shows that you are logged in.
  5. Select the report you need from the list of compliance reports and certifications.
  6. Select Download.

 

Expected outcome: A copy of the report is saved to your computer.

 

Back to top

 

Choose the Right Report

The Toast Trust Center lists several reports. Most customers need one of these:

  • Toast Core and POS SOC 2 Type II report: Toast's most complete report for its core and POS offering. Start here to understand Toast's security program and how its controls are designed and operate.
  • PCI DSS Attestation of Compliance (AOC): The main report that confirms Toast's PCI compliance.
  • PCI responsibility guides: Documents that show which PCI requirements Toast meets for you and which ones you are responsible for.

 

All other reports in the Toast Trust Center are also available to you if you need them.

 

Back to top

 

If You Can't Access the Toast Trust Center

  • If you see a prompt to request access when you try to log in, your access request is still being reviewed.
  • If you submitted a request more than two business days ago and did not receive a welcome email:
    • Contact Toast Customer Care.
  • If you have trouble logging in, see an error, or can't download a report:
    • Contact Toast Customer Care.

 

Back to top

 

Related Articles

 

Back to top