Last updated: Apr 8, 2026, 11:41 AM
A guide to Toast Go® 3 accessibility, featuring JAWS and Screen Privacy. Learn setup and gestures to help visually impaired customers pay and tip securely.
The Toast Go® 3 is equipped with accessibility features, including JAWS for Kiosk, a screen reading solution. These features are designed to support guests with visual impairments, age-related vision loss, or other accessibility needs that benefit from audio or enhanced visual interaction. By mastering these tools, your staff can help every customer tip and pay with complete independence, privacy, and dignity. This feature is available on all Toast Go® 3 devices sold outside the United States.
The Toast Go 3 uses a combination of hardware and software to bridge the gap between a touchscreen interface and a non-visual user experience. The device communicates critical payment information through multiple sensory channels, including visual and auditory methods, ensuring guests are not dependent on a single mode of interaction to complete a transaction. The accessibility features called out below are enabled when accessibility is turned on via the accessibility shortcut.
To be ready for a guest at any moment, accessibility shortcuts must be enabled during the initial device configuration.
Step-by-Step Activation:
When a blind or low-vision guest is ready to pay, follow this 4-step protocol:
| Phase | Action | Example Staff Communication |
| Step 1: Prep | Initiate the payment on the Toast Go® 3 as usual. | "Your total is £24.50. I am turning on the audio guide for you now." |
| Step 2: Activate | Trigger the accessibility shortcut before handing the device over. | "The device is now speaking. You can use your own headphones if you prefer." |
| Step 3: Transfer | Hand the device to the guest or guide their hand to the screen. | "The screen will guide you through the tipping options. Double-tap to confirm." |
| Step 4: Monitor | Stand by to assist, but do not touch the screen unless asked. | (Wait for the "Transaction Successful" audio cue). |
Understanding both the audio cues and the gesture controls helps staff confidently support guests if assistance is requested. When Accessibility Mode is enabled, guests interact with the device using touch gestures combined with spoken guidance.
When Accessibility Mode is active, the following gestures are used:
Below is an example of the spoken prompts a guest will hear during payment:
During PIN entry numbers are not spoken aloud and a tone confirms each key press.
To support accessible and inclusive payments, merchants must ensure staff are properly trained and prepared to use Accessibility Mode at any time.
Merchants should:
Staff should be able to activate Accessibility Mode even if they have not recently reviewed setup materials. Accessibility should be treated as a standard part of payment acceptance, not a special or optional feature.
In addition to technical training, merchants should follow these service best practices: