Add Void Reasons

• How can I create void reasons to use on the POS?
• Can I add a void reason requirement on the POS?

Follow these steps, or watch the video overview below on how to create void reasons to use on the POS:

1. In Toast Web, navigate to Payments > Transactions & refunds > Void reasons.
2. Select + Add at the bottom of the Void Reasons table.
3. Enter the Name and Description for your new void reason.
4. Select the checkbox to make the void reason Active.
5. Save and publish your changes.

 The void reasons you create are shared universally across your Toast platform.

This 3-minute video covers how to create void reasons in Toast Web, as well as how to void individual items on the POS and the entire check.