Adjust Time Entries of Shifts When They Run Over

How can I adjust time entries for employee shifts when they run over or when they are stuck in Open from a previous shift?

You can review and adjust your staff’s shifts either through Toast Web for deep reporting or directly on the Toast POS for quick on-the-floor fixes.

• Adjust Shifts in Toast Web
  • To manage time entries from your computer, navigate to Reports > Labor > Time Entry Management.
    • Filter your view: Use the date, location, and employee filters to find the specific shift.
    • Select the shift: Select the row of the shift you want to change. A content panel will open on the right showing full details, including if an employee was auto-clocked out or if a shift spanned multiple days.
    • Edit or Create: Select the pen icon to update the entry. If you cannot fix an existing entry, you can create a new one by selecting the employee and dates, then selecting Save changes.
      
       
      

• Adjust Shifts on the POS
  • As a manager, you can handle adjustments directly from a Toast device:
    • Navigate to the POS main menu and select Time Cards.
    • Select the staff member’s name to open their specific time card.
    • Select the specific clock-in time line item you wish to adjust.
    • Update the details: In the pop-up, you can edit the clock-in/out times and dates.
      • Note: Shifts cannot exceed 24 hours. If an entry is too long, a red warning will appear, and you must correct it before saving.
    • Select Save.
      
      
      
      
• Use the Time Entries Panel
  • The Time Entries panel allows for specific actions depending on whether a shift is currently Active or closed.
    • For Active Shift
      • Adjust Start Time: You can change the start time of today's shift. Note: You cannot change the start date while the shift is active.
      • Clock Out: Use this to trigger the Shift Review screen, moving the shift to the Closed category.
      • Remove Entry: You can remove the start time entirely, which deletes the shift from the platform and reports.
    • For Closed Shifts
      • Reopen a Shift: Adjusting the start time of a closed shift will automatically move it back to the Active category.
      • Adjust End Time: Update the clock-out time (ensure it does not overlap with other shifts or precede the clock-in time).
      • Declare Cash Tips: Select the Declare cash tips button to enter or update numerical tip values. Learn more here: Declare Cash Tips Overview.
      • Reset Changes: If you make a mistake while editing, use the Reset button to revert to the original shift data before saving.

Managers can edit employee time clock entries for the current work week directly on the POS by navigating to the main menu of the Toast app and selecting Review Employee Shifts under the Manager Activities section.

Note: Shifts created in Toast Web instead of on the POS will not appear in the Review Employee Shifts function on your POS. 

For a full description of how to use the Review Employee Shifts function, see the Update Time Entries on the POS section of this Support Center article, Edit Employee Time Clock Entries.