Adjust Tips on a Closed Check

• How do I adjust a tip on a closed check?
• What permissions allow tips to be updated?

If you want servers to be able to adjust a tip on a closed check without requiring manager approval, make sure they have the 3.8 Void/Refund Payment and 3.18 Cash Drawers (Full) permission on their employee account.

Tips on a closed check can be adjusted during the same business day the transaction occurred by following these steps:

1. Access Closed Checks from the payment terminal.
2. Select the check that needs to be adjusted. Note: A prompt may appear if the check is still being served by a server.
3. Select the Pay ($) button and re-enter the correct tip amount in the Tip field to adjust the tip amount. Then, select Update.
4. Select Done when finished. This will adjust the payment to the new total amount.

If you need to adjust a tip for a closed check from a prior day (up to 14 days prior) to a lower amount (decrease the tip), you can issue the customer a partial refund by navigating to Payments > Transactions & refunds > Find checks & issue refund. The maximum tip amount allowed for adjustment is $250. For tips over $250, contact Toast Support for assistance.

If you need to adjust a tip to a higher amount (increase the tip) for a closed check from a prior day (up to 14 days prior), follow the steps below:

1. Navigate to Payments > Transactions & refunds > Find checks & issue refund in Toast Web.
2. Find the specific check.
3. Select Actions > Tip Adjustment.
   
   
4. Enter the full amount of the tip in the Total Tip Amount field.
5. Select Process Tip Adjustment. This adjustment will align with the date of the original transaction, not the adjustment date.
   
   

On the following screen, you will receive a confirmation message that the tip adjustment was successful. The adjusted amount will be charged to your guest as a new transaction, and it should be deposited into your account within 5–7 business days.