Charge Guests Using a Saved Card

In this Article:

• What Is the Saved Card Feature?
• How to Save a Guest’s Card on File
• How to Charge the Saved Card for the Remaining Balance
• Frequently Asked Questions

What Is the Saved Card Feature?

Saved Card is a feature available in Toast Catering & Events Pro that allows restaurants to securely store a guest’s credit card when they pay an event deposit. The same card can then be charged later for the final balance, eliminating the need to re-collect payment information and simplifying the billing process for private and corporate events.

Note: Saved Card is only available with Toast Catering & Events Pro. Guests must opt in to saving their card during the deposit payment process. 

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How to Save a Guest’s Card on File with Toast Catering & Events Pro

1. Navigate to your event in Toast Catering & Events.
2. Create and send a deposit invoice to the guest.
3. Ensure the Allow customer to save card for future payments option is toggled on.
4. When the guest receives the invoice and selects Pay this invoice, they will see the option to save their card for future charges.
5. Once the deposit is paid and the guest has opted in, the card will be securely stored for future use.

How to Charge the Saved Card for the Remaining Balance with Toast Catering & Events Pro

1. In Toast Web, go to Payments > Payment Methods > Customer Invoices.
2. Locate and open the invoice tied to the event's remaining balance.
3. If a card was saved during the deposit payment, a Charge saved card ending in XXXX button will appear.
4. Select this button to charge the saved card for the remaining amount.
5. A receipt will automatically be emailed to the guest. The invoice status will update to Paid once the transaction is successful.

Note: If the guest did not save a card or the saved card fails, you’ll be prompted to send a new invoice to collect payment manually.

Frequently Asked Questions 

Is the guest notified when their card is charged?

Yes! Guests automatically receive a receipt via email when the saved card is charged.

What happens if the saved card fails?

You'll be notified in Toast Web and can send a new invoice to collect payment using a different card.

Can I manually update or remove a saved card?

Not at this time. If a guest wants to use a different card, you’ll need to send a new invoice and have them complete payment using the new card.

How do I manage saved card settings?

There are no additional configuration steps to enable Saved Card beyond using Toast Catering & Events Pro and toggling the setting when sending a deposit invoice.