Last updated: Feb 11, 2026, 10:53 AM
Learn how to check or adjust the balance of a guest's existing gift/reward card.
Allow guests to support your restaurant & drive cash flow with digital and physical gift cards that are easy to sell, track, and use.
Depending on the information you have, there are several ways to locate a guest’s gift card information in Toast POS, Toast Web, or the Toast Gift Card Lookup site.
| Please note the Toast Gift Card Lookup Site is currently in limited release with select customers. If you do not see this feature yet, stay tuned for a future update. Gift card swiping is not currently available for customers in Canada, Ireland, and the U.K.. |
To locate a gift card balance on Toast POS:
You can key in the guest's gift card number or scan their unique QR code. You can also select the Lookup option to search for a guest's name, email, or phone number and any related gift cards they may have. Select Done to show your results. The balance inquiry results will appear with the card's dollar balance.
For your guests to view their gift card numbers and balances, the 16-digit Toast gift card number must be searched, not the imported card number. If you have imported gift cards from a previous service, you can allow your guests to use your Toast Gift Card Lookup site to find their gift card number and associated balance by following these steps:
Need a refresher on importing gift cards into Toast? Check out this Toast Central article: .
Your Toast Gift Card Lookup Site link can be found on your Restaurant info page in Toast Web (Takeout & delivery > Toast order sources > Restaurant info). Be sure to post it on your website and social media pages so guests can find it easily.
On your Toast Gift Card Lookup site, guests can enter their 16-digit gift card code into the Card Number field and select the reCAPTCHA checkbox. When finished, guests will select Submit to be directed to their unique gift card page.
The guest's 16-digit Toast gift card number will be displayed underneath the QR code and contain spaces after every fourth digit. If your restaurant has Toast Online Ordering enabled, this code can be redeemed as payment for guest online orders.
To get additional information on tracking gift cards sold and redemptions, view the . Gift card liabilities determine what liability transfer is occurring within the organization between locations as gift cards are redeemed at locations that do not own that liability. The redemption store always owes the amount for accepting the original store's gift cards and honoring that liability.
...By Check Number or Credit Card Number
...By Transaction Date
...By Checking the Gift Card Balances Report
...By Checking the Item Details Report
If you have the gift card purchase date, you can use the Item Details report to look up your guest’s gift card. To access the Items Details Report:
To add value to an existing gift card from the ordering screen, follow the steps below:
Adjust Gift Card Balances in Toast Web
You can adjust gift card balances in Toast Web from the Gift card balances report. This allows managers to make adjustments remotely, and to multiple cards if necessary.
To locate your guest’s gift card balance in Toast Web: