Refund Distribution for Canceled Orders Outside of Payment Date

When a guest cancels a future order on a different day than when they originally paid, the transaction will affect your reports on two separate dates.

Here’s a simple breakdown:

• On the day of the original order, your sales report for the day the customer originally paid will remain unchanged. It will continue to show the successful, positive charge from that sale.
• On the day you process the refund, the refund amount will be recorded in the credit card batch for the day the refund is issued. You will see this amount deducted from that day's credit card totals.

In short, the sale stays on the original day's report, and the refund is always recorded on the day it happens.