Last updated: Dec 19, 2025, 1:22 PM
Toast has a built-in function for first-party delivery, which allows the user to manage orders quickly and easily from when the order is submitted to the delivery being completed by your driver.
From the main Toast Menu, select Delivery.
Delivery Mode consists of three phases:
In addition to these views, there is also a Dispatch Driver function. Dispatching a driver for an order is what sends the order from Unassigned to En Route. The name of the delivery driver will be listed in the top right hand corner of the order. Read the next section on how to dispatch drivers.
When the driver returns and selects the Complete Delivery button, this action moves the order from En Route to Delivered. Read below to learn how to complete deliveries.
As shown below, from the Unassigned mode, a user can use the Update and Pay buttons to either update the order or update the payment(s) on the order. This is the same shortcut that exists on checks with other Dining Options.
You can also Sort Checks in Delivery Mode. Select the overflow menu in the top right and choose Advanced Filters.
Whether placed by phone or online, delivery orders are managed from Delivery Mode.
Note: When a delivery order is assigned to an employee with a job set up as a "driver," they will receive any tips/gratuities assigned to the check.
With a driver dispatched on the order, the order moved to the En Route tab.
When your driver returns, the order can be fulfilled and completed.
The order has been delivered!
To change the driver that was dispatched on a delivery order after the order has been marked complete:
Note: The entire check and any tip/gratuity will be transferred to the new driver.