Train Your Team on Preventing Fraudulent Future Chargebacks

In this Article:

• Overview Steps
• Process

Train Your Team on Preventing Fraudulent Future Chargebacks Overview Steps

Handled by: Employee | Tools needed: Toast POS | Access needed: Toast POS access

1. Verify billing zip code and use AVS
2. Confirm guest identity when suspicious
3. Avoid risky transactions and protect data

Train Your Team on Preventing Fraudulent Future Chargebacks Details

1. Verify billing zip code and use AVS
   1. For manually entered or phone orders, enter the guest’s correct billing zip code.
   2. Use a payment processor with Address Verification Service (AVS).
   3. Note that AVS is not verified immediately but provides documentation for disputes.
      
      
2. Confirm guest identity when suspicious
   1. If fraud is suspected, request a photo ID matching the credit card name.
      
      
3. Avoid risky transactions and protect data
   1. Avoid storing guest data unless necessary and ensure PCI compliance and encryption.
   2. Avoid transactions with multiple declined cards.
   3. Prefer EMV dip or tap for card-present transactions.
   4. Avoid card-not-present transactions.

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