Get Help With Toast Payroll Error: Unable to Retrieve Paystubs

Last updated: Jul 1, 2026, 1:42 PM

Question

  • What does Unable to Retrieve Paystubs mean?
  • I got the error message Unable to Retrieve Paystubs. How do I fix it?
  • How do I troubleshoot a Unable to Retrieve Paystubs error?

Answer

If you receive the Unable to Retrieve Paystubs error message, there are a few things you can try to troubleshoot:

  • Verify that your internet connection is stable.
  • Clear the browser cache and cookies and reload the page.
  • Try accessing the page in Incognito/Private Mode.
  • Attempt to use a different browser.

 

If you have tried all of the above and are still unable to retrieve your paystubs, please contact Customer Care for further troubleshooting.