Get Help With Managing Employee Email Addresses

In this Article:

• Best Practices For Email Management
• Update An Old Email Address in Toast Web
• Troubleshoot Email Receipt Issues
• Browser Troubleshooting
• Additional Support

Best Practices For Email Management in Toast Web

To optimize email functionality in Toast:

• Always save and publish changes after updating settings.
• Regularly review notification lists to ensure outdated emails are removed.
• Archive old employee accounts if they conflict with new profile setups.
• Keep alternative email options handy for backup communication in case of main account access issues.

Following these steps ensures that email communications from Toast are streamlined and effectively managed.

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Update An Old Email Address in Toast Web

If you have changed your email address, make sure to update this directly in your employee profile. If emails are being sent to an old email address and you've verified it is not listed in your employee profile, it’s likely still listed in your contact settings within Toast Web. To update your contact email address:

1. Navigate to Notifications & Alerts > Contact Settings.
2. Update your email address by replacing the old one.
3. Save and publish the changes to finalize the update.

Sometimes, if you are trying to link another email address that is not new, it can be linked to an old Toast account. In cases where assigning a new email address links to an old account, simply archive the old account to prevent conflicts and proceed with utilizing the email address of your choosing. Archiving the unused profile ensures the new address is assigned correctly to the intended profile.

Troubleshoot Email Receipt Issues

If you are not receiving emails and your email address is correct in your profile and contact settings:

• Ensure your email has not been blocked within Toast. Contact support to resolve block issues.
• Check your email’s spam folder and whitelist Toast to prevent misclassification as spam.
• If volume limits prevent receiving additional emails (e.g., for payroll notifications), try deleting older Toast emails to open up inbox space.

Browser Troubleshooting

If you encounter issues editing an email field (e.g., highlighting the field but being unable to make changes), clear your browser cache and cookies and then restart your browser or access Toast from a different browser.

Additional Support

For cases that require further assistance, Toast Customer Care or an authorized admin with relevant permissions can help resolve complex issues like already-linked emails or account verification.