Get Help With Not Receiving Toast Emails

In this Article:

• Reasons for Missing Emails
• Blocked Emails
  • Gmail
  • Outlook
  • Yahoo
  • Other providers
• Preventing Emails Not Being Received
  • Gmail
  • Outlook
  • Yahoo
  • Other Providers
• Opted Out of Toast Emails

Reasons for Missing Emails

There are several reasons an email from Toast might not have been received. The most common reasons are:
 

• The email was received but it went to a junk or spam folder.
• The domain is blocked.
• You have opted out of receiving emails from Toast.
• The email address Toast has on-file for you is incorrect, even if your email looks correct on your Toast profile.
  • If you've exhausted all other steps in this article and you believe this could be the case, contact Toast Customer Care.

In some cases, like password resets or security verification, you'll need to request the email again after making any of the changes below.

Additionally, check your spam and junk folders. Some providers will send "non-reply@" emails directly to a spam or junk folder. If you use Gmail you should also check your Promotions folder under Categories. 

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Check Your Blocked Emails for Your Email Provider

On occasion, the toasttab.com domain might be blocked. See the following instructions for common email providers on how to check your blocked emails.

Gmail

1. Navigate to the gear icon at the top right corner.
2. Select See all settings.
3. Choose Filters and Blocked Addresses from the menu tabs at the top.
4. Unblock the email address with the domains toasttab.com, by selecting Unblock on the right.

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Outlook

1. Go to Settings > Settings.
2. At the bottom of the pane, select Mail.
3. In the left pane, select Mail > Accounts > Block or allow.
4. Under Blocked Senders, select the address with the toasttab.com domain, and then select the trash icon.

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Yahoo

1. Navigate to the Settings gear icon.
2. Select Security and privacy in the left-hand column.
3. A list of all blocked addresses will show.
4. Choose the Trash icon next to a Toast email address you want to unblock.

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Other Providers

If you use a different provider than the ones listed above please check the instructions for that provider. If you are using a corporate email, please check with your IT team to ensure the toasttab.com domain is not blocked.

In some cases, like password resets or security verification, you'll need to request the email again after making any of the above changes.

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Preventing Emails Not Being Received from Toast

A good way to ensure you get emails from Toast is to whitelist the toasttab.com domain with your provider. Whitelisting is adding a domain as trusted. Here are the steps on how to do this with the most common email providers.
 

Gmail

1. Navigate to the gear icon in Gmail and select See all settings from the Quick settings menu.
2. Choose to Filters and Blocked Addresses in the top menu.
3. Select Create a new filter.
4. Add “toasttab.com” in the From field.
5. Select Create filter.
6. Check Never send it to Spam in the checkbox.
7. Select Create filter.

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Outlook

1. Select the Home tab.
2. Select Junk in the top middle, and select Junk E-mail Options from the drop-down.
3. On the dialog box of Junk E-Mail Options:
   1. Select the Safe Senders tab.
   2. Select Add and type "toasttab.com".
   3. Select OK > Apply.

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Yahoo

1. Navigate to Mail on the upper right of the Yahoo homepage.
2. Move your cursor over the Settings icon and select it.
3. Select Filters on the left rail and then select the Add button.
4. Type "Toast" as the Filter Name.
5. To the right of the field From, select Contains and enter "@toasttab.com" in the first box.
6. To the right of the field, move the message to this folder, select Inbox.
7. Choose Save.

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Other Providers

If you use a different provider than the ones listed above, please check the instructions for that provider. If you are using a corporate email, check with your IT team to ensure the toasttab.com domain is whitelisted.

Also, check with your email provider to ensure emails from Toast aren't blocked. Make sure the email associated with your Toast account is the email address of an individual and not a distribution list.

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Opted Out of Receiving Emails from Toast 

If you have opted out through a Toast email to no longer receive Toast emails, please contact Toast Customer Care for assistance to have this undone.

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