Last updated: Jun 8, 2026, 4:01 PM
Learn how to troubleshoot when you're not receiving or missing emails from Toast.
Not receiving emails from Toast — like password reset, verification code, invitation, or report emails? Use this guide to find the cause and fix it, or know when to contact Toast Customer Care.
Applies to: Toast Web, Toast Payroll, Toast POS
Permissions needed:
What you'll accomplish: Identify why an email from Toast is not arriving, apply the fix that matches your situation, and resend the email if needed — or gather what you need before contacting Toast Customer Care.
Find your situation in the table below, then go to the matching section for full steps.
| Symptom | Most Common Cause | Quick Fix |
|---|---|---|
| Password reset, verification, or login code email never arrives | Email delayed, filtered to spam, or your address is on Toast's suppression list | Check your spam and junk folders, wait a few minutes and request it again; if it still does not arrive, contact Toast Customer Care |
| Email arrived but landed in spam or junk | Your provider filtered the message | Move the email to your inbox and mark no-reply@toasttab.com as a trusted sender |
| No Toast emails arrive at all | The toasttab.com domain is blocked, or your address is on Toast's suppression list | Unblock the toasttab.com domain with your email provider; if all emails are still missing, contact Toast Customer Care |
| Employee did not receive an invitation or onboarding email | Wrong email entered, email in spam, or invitation expired | Verify the email, check spam, and resend the invitation |
| Not receiving notification or report emails | Wrong email in Contact Settings, or your address is suppressed | Verify the email in Contact Settings, check spam, then contact Customer Care if it persists |
| You stopped getting all Toast emails after unsubscribing | You opted out of Toast emails | Contact Toast Customer Care to opt back in |
Note: For password resets, verification, and security emails, you will need to request the email again after you make any of the changes below.
This is the most common reason people contact Toast about missing emails. If you requested a password reset, a verification email, or a login code and it never arrived, work through these steps in order:
Expected outcome: After requesting the email again with the correct, unblocked email address, the password reset, verification, or login code email arrives so you can finish logging in.
Note: If you can log in but cannot complete a password reset or multi-factor authentication, see Log in to Toast: Troubleshoot Login for login-specific fixes.
If a Toast email was delivered but landed in your spam or junk folder, your email provider filtered it. To fix this and prevent it from happening again, move the message to your inbox and add no-reply@toasttab.com as a trusted sender or contact. To stop future Toast emails from being filtered, allowlist the toasttab.com domain — see Prevent Missing Toast Emails by Allowlisting the Domain below.
On occasion, the toasttab.com domain is blocked by your email provider. Use the steps for your provider to check your blocked addresses and unblock toasttab.com.
Expected outcome: The toasttab.com domain is no longer blocked, and future Toast emails can reach your inbox.
Expected outcome: The toasttab.com address is removed from your blocked senders, and future Toast emails can reach your inbox.
Expected outcome: The Toast address is removed from your blocked list, and future Toast emails can reach your inbox.
If you use a provider that is not listed above, check the blocked-address instructions for that provider. If you use a corporate email address, ask your IT team to confirm the toasttab.com domain is not blocked.
If an employee you invited to create a Toast account did not receive their invitation or onboarding email, the cause is usually an incorrect email address, the email landing in spam, or an expired invitation. For full steps — including how to verify the email, resend the invitation, and handle a 550-series rejection — see Get Help With Managing Employee Email Addresses.
If you are not receiving Toast notification or report emails — such as payroll notifications, labor reports, or chargeback alerts — the email address in your notification settings may be wrong, or your address may be filtered or suppressed. The notification email is set separately from the email address you use to log in. To verify and update where these emails are sent in Notifications & Alerts > Contact Settings, and to work through the full set of fixes, see Get Help With Managing Employee Email Addresses.
If you previously opted out through a Toast email and no longer receive any Toast emails, contact Toast Customer Care to have this reversed.
A reliable way to keep receiving emails from Toast is to allowlist the toasttab.com domain with your provider. Allowlisting marks a domain as trusted so its emails are not filtered to spam. Use the steps for your provider below.
Expected outcome: Gmail no longer sends toasttab.com emails to spam.
Expected outcome: toasttab.com is added as a safe sender, and its emails are no longer treated as junk.
Expected outcome: Yahoo delivers toasttab.com emails to your inbox.
If you use a provider that is not listed above, check the allowlisting instructions for that provider. If you use a corporate email address, ask your IT team to confirm the toasttab.com domain is allowlisted. Make sure the email associated with your Toast account belongs to an individual and is not a distribution list.
Most missing-email problems are caused by spam filtering, a blocked domain, or an incorrect email address, and you can resolve those yourself using the sections above. Some situations require account-level action and cannot be resolved through self-service. Contact Toast Customer Care if you have worked through the relevant steps above and:
Have the following ready before you contact Toast Customer Care:
You may not be getting a password reset email from Toast because it was delayed, filtered to your spam or junk folder, sent to a different email address than the one on file, or because your address is on Toast's suppression list. Check your spam and junk folders, confirm you are using the email address on file, and request the reset again. If it still does not arrive, contact Toast Customer Care.
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If you are not receiving any emails from Toast at all, the toasttab.com domain may be blocked by your email provider, the email address on your profile may be incorrect, or your address may be on Toast's suppression list. Confirm the domain is not blocked, verify the email address on your account, and check your spam folder. If no Toast emails arrive after that, contact Toast Customer Care.
Also asked as:
Your Toast email is going to spam because your email provider is filtering messages from the toasttab.com domain. Move the email to your inbox, mark no-reply@toasttab.com as a trusted sender, and allowlist the toasttab.com domain so future emails are delivered to your inbox.
Also asked as:
If your email address looks correct on your Toast profile but you still receive nothing, the address Toast has on file may still be incorrect, or your address may be on Toast's suppression list, which is not visible to you. After you have checked spam, confirmed the domain is not blocked, and verified the address, contact Toast Customer Care to investigate.
Also asked as:
If your employee is not getting the invitation or onboarding email, verify that the email address is spelled correctly, have the employee check their spam and junk folders, and resend the invitation, since invitations expire after seven days. For full steps, see Get Help With Managing Employee Email Addresses.
Also asked as: