Get Help With Online Orders Not Being Received

• What should I do if we are not receiving online orders?
• We're not receiving online orders. How do I fix this?
• We can't see the list of online order checks on our POS. What should I do?

If you're not receiving online orders, ensure there aren't any Advanced Filters selected that would prevent a currently logged-in employee/user from viewing online order checks. To do this, follow these steps:

1. Select the three dots in the top right-hand corner of the Payment Terminal screen to access the overflow menu.
2. Select Filters.
3. Confirm that none of the boxes in the Filter By section are selected. If you only want to see online orders on that device, you can select the check box next to Online Orders to do so.
4. Once you have made the desired selections/de-selections, select Done.

Note: Any selected filtering options will remain in place on the device until they are manually de-selected. Additionally, be aware of permissions: If a user who does NOT have permission 1.8 View Other Employees' Orders logs into a terminal, the filter "Show Checks For Current User" will be auto-selected on that device, and will need to be manually de-selected to restore the ability to see all checks on that device.

• Get Started With Online Ordering