Get Help With Toast Payroll Error: Cannot Post This Payroll

• What does "You cannot post this payroll as it currently archived. In order to post please unarchive first" mean?
• I got the error message "You cannot post this payroll as it currently archived. In order to post please unarchive first." How do I fix it?
• How do I troubleshoot a "You cannot post this payroll as it currently archived. In order to post please unarchive first" error?

This error message only occurs on the Review and Submit step when a user is trying to submit a payroll that was archived before posting. This can happen when a user accesses a payroll via a bookmarked or a saved URL, but the payroll was archived since the URL was saved. It can also happen if someone archives a payroll while another user is actively working on posting the same payroll.

To troubleshoot this:

1. Log into payroll.toasttab.com.
2. Navigate to Payroll > Past Payrolls.
   1. When the Toast Web and Toast Payroll navigation menus are both visible, select Payroll from the Toast Payroll navigation sub-menu. If you don't see the Toast Payroll sub-menu, selecting Payroll from the Toast Web navigation menu will expand it.
3. Locate the payroll in question and select the unarchive button (the box with an arrow pointing upward).
4. Then navigate back to Payroll and you can continue to submit this payroll.
   1. If it does not appear on your Pay Cycle Dashboard, contact Customer Care via the blue chat dot in the lower-right corner of any Toast Payroll page so we can adjust the check date.

This content is for informational purposes and is not intended as legal, tax, HR, or any other professional advice. Please contact an attorney or other professional for advice.