Get Help With Toast Payroll Error: We Were Unable to Load This Information

Last updated: May 13, 2026, 3:48 PM

Question

How do I troubleshoot the error message saying "Sorry, we were unable to load this information. Please try refreshing the page. If the problem persists, please contact customer care."?

Answer

This error message appears in different places in Toast Payroll. Before continuing, take note of any data you've entered or changes you've made to the current page. Then, to fix the issue, refresh the page, enter your data/changes, and try to perform your action again.