Get Help With Toast Router Cellular Service

Last updated: Oct 23, 2026, 11:13 AM

Follow the steps in this article to check your Toast Router's cellular status and get your connection back online.

In this Article:

 

Troubleshooting for Toast Router Cellular 

I purchased the Toast Router cellular subscription, but it is not working.

  • Added after setup: If the subscription was added after your device was already online, it should activate within about 30 minutes.
  • Added during purchase: If the subscription was included when you purchased the device, activation will complete within 24 hours of the router first coming online.

Rebooting your device during this activation window won’t affect the process, so there’s no need to restart it.

If you continue to experience issues with your Toast Router cellular service, please contact Toast Customer Care. 


I lost the cellular antenna for my Toast Router. How do I get a replacement?

Replacement cellular antennae for the Toast Router can be purchased on Amazon. Model number for the Toast Router is PC61C4.

 

How do I know my Toast Router is using cellular?

If your Toast Router is using cellular, the indicator light (second from left) will display the following: 

 

Indicator light colorStatus
White
  • Wired connection active (online)
  • Cellular connection active (online).
Green
  • Wired connection active (online).
  • Cellular connection is inactive (offline).
Blue
  • Wire connection inactive (offline).
  • Cellular connection active (online)
Red
  • Wired connection inactive (offline).
  • Cellular connection inactive (offline).


My Toast Router's status light is red. What does that mean?

A red status light means your Toast Router isn't connected to the internet. Neither the wired connection nor the cellular connection is online. The status light is the second light from the left. It's the only light on the router that shows internet connection.

 

Follow these steps to get your router back online:

  1. Check whether non-Toast devices, such as computers or guest Wi-Fi, are connected to the internet. If they're also offline, contact your internet service provider (ISP).
  2. Unplug the Ethernet cable from the router's WAN port and firmly plug it back in. Then do the same at the other end of the cable, on your modem.
  3. Power cycle the router. Unplug the router's power cable, plug it back in, and wait a few minutes for the router to restart.
  4. If you have a Toast Router cellular subscription, confirm the SIM card is inserted and clicked into place, and confirm the antennas are attached to the router.

 

Expected outcome: The status light changes to white, green, or blue, and your devices reconnect.

 

If the status light is still red, contact Toast Customer Care.

 

Note: The SIM light (third from left) only shows that a SIM card is inserted and registered. The SIM light doesn't show whether the router is connected to the internet over cellular.

 

 

I misplaced my SIM card for my Toast Router. How do I get another?

If you are unable to locate your Toast Router SIM Card, please contact Toast Customer Care for replacement options. 

 

Back to top

 

Additional Resources 

 

Back to top