Get Help with Gift Card Error: Gift Cards Not Set Up

Last updated: Aug 27, 2026, 5:26 PM

Question

  • What does Gift Cards Not Set Up At This Location mean?
  • I got the error message Gift Cards Not Set Up At This Location. How do I fix it?
  • How do I troubleshoot a Gift Cards Not Set Up At This Location error?

Answer

In this Article:

 

Gift Cards Not Set Up at This Location Overview Steps

Products this applies to: Toast Gift Cards | Access needed: N/A

 

  1. Confirm the correct gift card software is added to your Toast account
  2. Enable gift cards in Toast Web
  3. Confirm the gift card payment method is active and enabled

 

Gift Cards Not Set Up at This Location Process

  1. Confirm the correct gift card software is added to your Toast account
    1. The Gift Cards Not Set Up At This Location error typically occurs if you do not have the correct gift cards software module added to your Toast account, or if it is added, it is not turned on properly.
    2. If you are using Toast’s gift cards, confirm that you have added Toast Gift Cards to your account.
      1. If you do not have Toast Gift Cards added, head to Toast Shop and search Toast Gift Cards for more information and product availability.
    3. If you are using a third-party gift card provider, confirm that you have added Toast Partner Connect to your account.
      1. If you have not added Toast Partner Connect, contact Customer Care for assistance getting connected to your integrating partner.

  2. Enable gift cards in Toast Web
    1. If you do have Toast or third-party gift card software added to your account, enable gift cards in Toast Web and on your terminal.
    2. In Toast Web, navigate to Payments > Gift cards > Gift card setup.
    3. Under the Gift Cards section, find the Enable Gift Cards setting and select Yes.

  3. Confirm the gift card payment method is active and enabled
    1. In Toast Web, navigate to Payments > Payment methods > Payment options.
    2. Scroll down to the Gift Card section.
    3. Ensure that the gift card payment method is active and enabled.

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