Get Help with Payment Processing Error: Processor Changed

• What does payment processor changed mean?
• I got the error message  payment processor changed. How do I fix it?
• How do I troubleshoot the payment processor changed error?

The payment processor changed error occurs when the payment processor has changed since the original transaction, and it can no longer be voided or refunded through the current setup.

To troubleshoot this error:

1. Handle the refund offline or via your old processor’s portal if available.
2. Inform the customer that the original card may need to be credited through a separate path. 
3. For help tracing the processor, contact Toast Support with transaction details.