Get Help with Payroll Error: Cannot Process Payroll

• What does Cannot Process Payroll mean?
• I got the error message Cannot Process Payroll. How do I fix it?
• How do I troubleshoot the Cannot Process Payroll error?

If you receive the Cannot Process Payroll error message, first check your Toast Payroll account status:

1. Log into Toast Payroll and navigate to Payroll.
   1. When the Toast Web and Toast Payroll navigation menus are both visible, select Payroll from the Toast Payroll navigation sub-menu. If you don't see the Toast Payroll sub-menu, selecting Payroll from the Toast Web navigation menu will expand it.
2. Look for the status of your Toast Payroll account. If it says Cannot Process Payroll or displays an Inactive status when it should be active, please contact Toast Payroll support immediately. You can reach us by phone at (312) 252-7341 or chat with us via the blue chat button in the lower-right corner of any Toast payroll page.

Note: You may also have received an email from Toast stating that your business cannot process the next payroll.

This content is for informational purposes and is not intended as legal, tax, HR, or any other professional advice. Please contact an attorney or other professional for advice.