Get Help with Payroll Error: Please Enter a Valid SSN

• What does Please Enter a Valid SSN mean?
• I got the error message Please Enter a Valid SSN. How do I fix it?
• How do I troubleshoot the Please Enter a Valid SSN error?

If you receive the Please Enter a Valid SSN error message, this is typically because an Individual Taxpayer Identification Number (ITIN) is being entered instead of a Social Security Number (SSN). Please enter a valid SSN to continue. If the issue persists, please contact Customer Care for troubleshooting assistance.