Get Help with Payroll Error: Please Enter a Valid SSN

Last updated: May 13, 2026, 3:11 PM

Question

  • What does Please Enter a Valid SSN mean?
  • I got the error message Please Enter a Valid SSN. How do I fix it?
  • How do I troubleshoot the Please Enter a Valid SSN error?

Answer

If you receive the Please Enter a Valid SSN error message, this is typically because an Individual Taxpayer Identification Number (ITIN) is being entered instead of a Social Security Number (SSN). Please enter a valid SSN to continue.