Get Help with Takeout Error: Failed To Retrieve Restaurant Info

Last updated: May 12, 2026, 2:43 PM

Question

  • What does Failed To Retrieve Restaurant Site Info mean?
  • I got the error message Failed To Retrieve Restaurant Site Info. How do I fix it?
  • How do I troubleshoot the Failed To Retrieve Restaurant Site Info error?

Answer

The Failed To Retrieve Restaurant Site Info error message typically means that your restaurant is not properly assigned to a brand within your Branding & Customization Settings. To learn more about assigning your location to your brand, see Locations and Brands for Toast Websites and Online Ordering Pro.