Get Started With Office Hours

In this Article:

• Get Started With Office Hours
• Office Hours: Offerings and Session Times
• Office Hours: FAQ
  • Is this 1:1 training?
  • Is there a limit to the number of participants?
  • Can anyone join these sessions?
  • Are these sessions for all Toast products?
  • Do participants need to join on time or stay for the entire session?
  • How are Office Hours different from Customer Support?

Get Started with Office Hours

Office Hours are live, hour-long virtual sessions where you can connect with Toast Trainers to have your questions addressed and receive personalized guidance and advice.  Sessions are offered multiple times a day, and customers simply pre-register and are assisted in the order they join.  Each attendee has dedicated time to ask their questions and receive tailored educational support, best practices, and advice across Toast products.  Many customers choose to stay for the full session to learn from the questions and experiences of others.  

Note: For troubleshooting or urgent issues, please contact Toast Customer Support

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Office Hours: Offerings and Session Times

Office Hours are held twice daily, Monday–Thursday from 1:30–2:30 PM ET and 3:00–4:00 PM ET. Spots are limited and available on a first-come, first-serve basis. Sign up here

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Office Hours: Frequently Asked Questions

Is this 1:1 training?

Is there a limit to the number of participants?

Can anyone join these sessions?

Are these sessions for all Toast products?

Do participants need to stay for the entire session?

How are Office Hours different from Customer Support?

Office Hours takes a teach me approach, offering guidance to help you fine-tune your Toast configurations in an accessible, educational format. We’re not able to review your full setup, troubleshoot issues, or make changes to your configuration during these sessions.

For urgent issues or troubleshooting needs, please contact Toast Customer Support