How to Create a Message

In this Article:

• Create a conversation from the web
• Manage group conversations
• Create private conversations
• Search conversations
• Edit or delete messages
• Use Messages from the mobile app
• Helpful links

The Messages feature allows teams to communicate without relying on emails, phone calls, or text messages. Free accounts support private messaging, while Premium and Business accounts support both private and group messaging.

Note: If you cannot access the Messages tab or start a conversation, your company’s settings may restrict messaging. Contact a manager or admin for assistance.

Create a Conversation from the Web

Select the Messages tab, then choose to start a group or private conversation.

If conversations already exist, select Start conversation or use the + icon next to a conversation type.

After creating the conversation, you can begin typing your message.

Manage Group Conversations

For group conversations, enter a name and select members. You can include groups such as everyone, scheduled employees, locations, positions, or specific users.

If no name is entered, Sling automatically generates one based on participants. You can update this later.

Business accounts allow admins and managers to send the same message as individual private messages to multiple users by enabling the toggle option.

Admins and managers on Business accounts can also restrict posting permissions within a group conversation.

When you're ready to create the conversation and send messages, select Create to start the conversation.

Create Private Conversations

To start a private conversation, select a user from the list or search for their name.

After selecting a user, the conversation opens automatically so you can send a message.

Search Conversations

Use the search bar in Messages to find conversations by keywords or titles. 

The results update dynamically as you type. Select a result to open the conversation.

You can also search within a specific conversation to locate messages from previous dates.

Archived conversations are not included in search results.

Edit or Delete Messages

You can edit or delete messages that you have sent. Messages can only be deleted within 12 hours of being sent.

Use Messages from the Mobile App

Select the Messages tab from the bottom menu, then select the + icon to start a new conversation.

Select recipients under the Users or Groups tabs, then select Save.

Review or edit the conversation name, toggle messaging options, and apply any restrictions if available, then select Save again.

You can attach files up to 20 MB by selecting the attachment icon.

To react to messages, tap and hold a message to open the emoji menu.

This menu also allows you to reply, mark messages as unread, copy messages, or delete messages within 12 hours.

You can search conversations from the main Messages screen.

You can also search within a specific conversation.

Helpful Links

Learn how to adjust Messages settings to manage appropriate usage in the article. 

Explore the Newsfeed as an alternative communication tool. Learn about this feature in the article. 

Find out how to add comments directly to shifts in the article. 

Use the Documents feature to manage employee information. Learn about this feature in the article. 

Learn how to create announcements to share important updates with your staff in the article.