Last updated: Jan 29, 2026, 1:22 PM
eGift cards are often submitted via email address or phone number. If you accidentally send an eGift card incorrectly or need to resend an eGift card, you can locate the gift card information from Toast Web and resend the gift card link via email.
Allow guests to support your restaurant and drive cash flow with digital and physical gift cards that are easy to sell, track, and use. Toast gift cards and eGift cards are products in the Marketing Essentials Suite. Navigate to Toast Shop to get more information.
If a customer didn't receive an eGift card they purchased online or in-store, follow the instructions in this article to resend the eGift card information to their email.
Oftentimes, a recipient might delete or misplace an eGift card. If one of your guests purchased a gift card but hasn't received the email, you can easily resend an email to your guest from Toast Web. Toast recommends you perform the following steps through a standard computer for quicker access instead of using a Toast device.
Note: Guests may have issues receiving gift cards via email or SMS due to spam blocking or carrier issues. Have guests check their spam folder, ensure that Toast's email address for gift cards (no-reply@toasttab.com) is not blocked, and ensure that our gift card phone number +1 (857) 227-9098 is not blocked.
If a guest entered the wrong email address for their eGift card, you can resend the eGift card information to an updated email address by following these steps:
If the original email address where the Toast e-Gift Card was sent to is valid, it will not appear under the "Failed e-gift card delivery" section. For such instance, please follow these steps instead:
If you need to resend an eGift card via SMS text message, follow the steps below:
Note: Guests may have issues receiving gift cards via email or SMS due to spam blocking or carrier issues. Have guests check their spam folder, ensure that Toast's email address for gift cards (no-reply@toasttab.com) is not blocked, and ensure that our gift card phone number +1 (857) 227-9098 is not blocked.
The best way to find a gift card number is to search for the check number.
If you don't know the check number, you can find a gift card number through the associated credit card. Follow step 1 above to get to the Find Check page in Toast Web, and then follow these steps:
You can also find the gift card if the guest knows the date and the amount on the card.