Last updated: May 21, 2026, 10:30 AM
If a guest did not receive their eGift card, you can resend it from Toast Web. This article covers resending eGift cards by email or SMS, fixing wrong email addresses, and locating a gift card when the check number is unknown.
Applies to: Toast Web, Toast Gift Card module (Marketing Essentials Suite)
Permissions needed:
What you'll accomplish: Resend an existing eGift card to the original or a corrected email address or phone number, without re-charging the purchaser.
Toast recommends performing the steps in this article on a standard computer rather than on a Toast device, for faster access to Toast Web.
Use this table to find the right resend path for your situation. Each row maps a customer-reported symptom to the section in this article that covers it.
| Symptom | Most Common Cause | Quick Fix | Self-Service? |
| The recipient did not receive the eGift card email, and the original email address is correct | Email landed in spam, was deleted, or filtered by the recipient's email provider | Resend the eGift Card to the Same Email Address | Yes |
| The original email address was wrong and the email bounced — the order appears in the Failed e-gift card delivery report | The address was invalid, such as a typo or a nonexistent domain | If the Wrong Email Bounced | Yes |
| The original email address was wrong but the email did not bounce — the order does not appear in Failed e-gift card delivery | The address was valid but belonged to the wrong person | If the Wrong Email Did Not Bounce | Yes |
| The eGift card was sent by SMS text message and the recipient did not receive or deleted the message | Carrier block, deleted message, or wrong phone number | Resend the eGift Card by SMS Text Message | Yes |
| You need to resend but cannot find the gift card — the check number is unknown | The check or card number is not handy | Locate a Toast Gift Card Before Resending | Yes |
| The recipient still does not receive the eGift card after a successful resend, with no bounce and the correct address on file | Deliverability blocked at the recipient's email provider or phone carrier | Before You Contact Customer Care | No |
Note: Guests may have issues receiving gift cards via email or SMS due to spam blocking or carrier issues. Have the guest check their spam folder, ensure that Toast's gift card email address no-reply@toasttab.com is not blocked, and ensure that Toast's gift card phone number +1 (857) 227-9098 is not blocked.
Use this path when the recipient says they did not receive the eGift card email but the original email address is correct. Common reasons: the email landed in spam, the recipient deleted it, or it was filtered before reaching the inbox.
Expected outcome: Toast resends the eGift card email to the address already on file. The recipient should receive a new email within a few minutes.
If the check number is not handy, see Locate a Toast Gift Card Before Resending before completing this procedure.
Use this path when the original email address was wrong. The exact steps depend on whether the email bounced and now appears in the Failed e-gift card delivery report.
When the original email address was invalid (for example, a typo or a nonexistent domain), the failed delivery is logged in the Failed e-gift card delivery report. Resend the eGift card directly from that report.
Expected outcome: Toast resends the eGift card to the corrected address. The order is cleared from the Failed e-gift card delivery list once delivery succeeds.
If the original email was technically valid but belonged to the wrong person, the order does not appear under Failed e-gift card delivery. Use the Find Checks workflow instead.
Expected outcome: Toast sends the eGift card email to the updated address. The original incorrect recipient does not receive a follow-up email.
If the check number is not handy, see Locate a Toast Gift Card Before Resending.
Use this path when the eGift card was originally sent by SMS or when you want to switch the delivery channel to a phone number. SMS text messaging for eGift cards is available in the United States and Canada only.
Expected outcome: Toast resends the eGift card by text message to the phone number on file. The recipient receives a text containing the eGift card link.
If the recipient still does not receive the text after a successful resend, ask the recipient to confirm their carrier is not blocking the 86278 short code, or repeat the steps in Resend the eGift Card to a Different Email Address to switch delivery to an email address.
If you do not have the check number or gift card number, use one of the following lookup paths before completing a resend procedure.
The fastest lookup is by check number. If the check number is not available, search by the credit card used to pay for the gift card.
If you do not know the check number, search by credit card instead:
Expected outcome: The matching check opens. From the Payments list, you can select the Gift Card line to open the Card Details page and continue with a resend procedure.
If neither the check number nor the credit card last four digits are available, use the date and amount of the purchase.
Expected outcome: The matching transaction opens and the gift card number and recipient details are visible. From here, continue with a resend procedure.
Most eGift card delivery issues are resolved by one of the resend procedures above, or by the recipient adjusting their spam folder, allow-list, or carrier settings. Only contact Customer Care after exhausting the self-service paths.
Contact Customer Care if all of the following are true:
Before contacting Customer Care, gather the check number, the gift card number, the original recipient email or phone, and the date and amount of the purchase. This information shortens the time to resolution.
To confirm whether an eGift card was delivered, check Reports > Payments > Failed e-gift card delivery. If the order does not appear in that report, no delivery failure was logged on Toast's side. Toast Web does not provide a positive per-recipient delivery confirmation or read receipt; if you need to confirm the recipient opened the email, ask the recipient directly.
The Toast Web gift card reports do not currently support search by recipient email address. Locate the eGift card using one of these paths instead: check number (Finance > Payments > Find checks & issue refund), credit card last four digits (Find by Credit Card tab on the same page), or date and amount (Reports > Payments > Gift card transactions). See Locate a Toast Gift Card Before Resending for full steps.
No. New eGift cards can only be sold online through your eGift card ordering page, or on the Toast POS device. Toast Web is used to resend an existing eGift card or adjust an existing balance — not to create new ones. To learn more about this constraint, see Can I send an eGift card from Toast Web?. To send a comped or promotional gift card, see How can I add money to a gift card for a giveaway?.
Yes. eGift cards do not expire. As long as the original sale is still on file in Toast Web, the gift card can be located and resent using the lookup paths in Locate a Toast Gift Card Before Resending — set the date range to the original purchase period.
The purchase confirmation goes to the purchaser — the person who bought the eGift card. The eGift card email goes to the recipient — the person the eGift card was sent to. When the purchaser receives the confirmation but the recipient does not get the gift card, the issue is on the recipient side, typically a wrong or misspelled recipient email, spam filtering, or the recipient deleted the email. Use the Quick Fix table to choose the correct resend path.