Invoice or Catering Order Won’t Save or Load

Why won't my invoice or catering order save or load?

If you're finding that an invoice or catering order isn't pricing correctly, or if the menu items aren't loading on the check, a few things might be causing the issue.

Here are some troubleshooting steps to help you resolve it:

• Check Menu Item Availability
  • Make sure every item on your invoice or order is still active on your menu. If a menu item included in a draft or open invoice has been archived, it can prevent the order from pricing or loading correctly.
• Verify Service Charges, Discounts, and Dining Options:
  • Confirm that any service charges, discounts, or dining options used on your invoice or order are still active and available on your menu.
• Review Sequence and Swap Pricing
  • Ensure that no items on the order have sequence and swap pricing enabled. This feature isn't supported on invoices or within the catering module and can cause pricing or loading problems.