Issue a Refund On a Gift Card Purchase

• How do I refund a gift card purchase?
• How do I void a gift card purchase?

The refund process allows you to issue refunds to guests using your Toast POS or Toast Web. Refunds are only supported on checks from previous days. Reversals of credit card, cash, or Toast gift card payments on the same day are considered voids (see Void Items, Payments, and Checks for more info). Until payment is captured, you can void items on the order. After the payment is captured, you must refund the payment on the items. Items and checks should no longer be voided before or after a refund is issued. Follow the steps under Refunds on House Accounts, Gift Cards, and Other Payments Issue a Refund article on Support Center.