Item and Order Fulfillment on KDS

Last updated: Jul 29, 2026, 1:09 PM

Learn how to manage order fulfillment and enable double-tap and fulfillment timer settings on your KDS device.

In this Article:

 

Navigate Your KDS Device

This video covers basic navigation of the Kitchen Display System (KDS) device, focusing on All Day Display and Production Item Count.


 

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Fulfill an Entire Order

You can double-tap anywhere on the ticket to quickly fulfill an order. If you single-tap a ticket, you'll also have the option to select Fulfill. 

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Individual Item Fulfillment

Some restaurants prefer to fulfill individual items on a ticket as they're ready, similar to checking items off a list. With Individual Item Tickets enabled, you can also manually print an order ticket or individual item tickets at an Expo. These printed tickets can be used for packaging and running orders while your KDS is displaying each item as individual tickets.

If you want the ability fulfill individual items on tickets, follow these steps:
 

  1. In Toast Web, navigate to Kitchen > Printers, tickets, & KDS devices > Kitchen.
  2. Scroll down to the Ticket Screens section.
  3. For the Fulfill Items setting, select Enable individual item fulfillment.
  4. Save and publish your changes.


Then, on your KDS device, you can fulfill an individual item using these steps:
 

  1. Single-tap on a ticket to open a pop-up with the item details.
  2. Select the individual item you wish you fulfill. 
  3. Select Fulfill.


Fulfilled items on a ticket will have a green checkmark next to them.

 
Dine In ticket with 2 signature nachos, and 1 tuna crudo that has a green checkmark to the left of it

Note: It is not possible to remove the fulfilled items from the ticket. 

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Unfulfill a Ticket on Your Device

If a ticket is bumped from the expo or prep station screen before it’s completed, it will need to be unfulfilled. 
 

  1. On your KDS device, select Show recently fulfilled at the top of the screen.
  2. Select which ticket(s) you'd like to unfulfill. The tickets will be highlighted in blue. 
  3. Select Unfulfill at the top of the screen. 


The ticket will return to the lineup in order of the time it was originally placed.
 

Note: The Unfulfill button won't be visible in the top-right corner if individual item fulfillment is enabled. If your expediter uses individual item fulfillment, see the instructions in the next section of this article. 

Unfulfill an Item on Your Device

If your restaurant uses individual item fulfillment and an item is bumped from the expo or prep station screen before it’s completed, it will need to be unfulfilled. 
 

  1. On your KDS device, select Show recently fulfilled at the top of the screen.
  2. Select which ticket(s) you'd like to unfulfill. 
  3. A pop-up with ticket details will appear. Select the item(s) on the ticket that you'd like to unfulfill.
  4. Select Unfulfill.


Note: To unfulfill an entire ticket, highlight all items on a ticket by selecting Select all and then selecting the Unfulfill button.


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Enable/Disable Double-Tap for Order Unfulfillment

Restaurants using KDS can unfulfill a ticket by double-tapping while still maintaining the ability to double-tap to fulfill. Enabling this feature will allow you to quickly revert a fulfilled ticket to unfulfilled status with two taps on the screen.
 

  1. On your device's main menu, navigate to Setup > Device Setup.
  2. Scroll down to the Kitchen Setup section and select the Double Tap to Fulfill Unfulfill setting.
  3. Select one, both, or none of the options available:
    1. Double-tap to fulfill
    2. Double-tap to unfulfill
  4. Select Save. 


Note: This setting is a device-specific configuration. When a setting is adjusted on one device, it won't affect any other device(s).
 

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Average Fulfillment Timer

Want to give the chef even more insight into how the kitchen is running? Enable the average fulfillment timer on the KDS. Instead of reviewing the kitchen fulfillment times in the back office, a chef can see how a kitchen is performing in real-time and use that information to make adjustments. Enabling this timer will show the average fulfillment time in the bottom right corner of the KDS expediter or prep station screen. Seeing this time can provide real-time data that can help improve specific areas of the kitchen.

 

How it's calculated: The average fulfillment timer shows the average time to fulfill tickets over a recent window, not all-time data. That window is set by the Recently Fulfilled Timeframe setting, found in Toast Web > Kitchen and Ticket Setup > Ticket Screens > Recently Fulfilled Timeframe. For example, if this setting is set to 30 minutes, the timer will display the average fulfillment time for tickets fulfilled in the last 30 minutes.

 

  1. On your device's main menu, navigate to Setup > Device Setup.
  2. Scroll down to the Kitchen Setup section and select the Average Fulfillment Time setting.
  3. Select Yes, show timers.
  4. Select Save. The average times will be shown in the bottom-right corner of the KDS device.

 

Note: The Average Fulfillment Timer calculates slightly differently depending on your display view. Dynamic View includes in-progress tickets in its calculation, while Grid View requires tickets to be fully fulfilled first. If you use a mix of Grid and Dynamic views across different KDS devices, the displayed average times may vary slightly.

 

NEW! The average fulfillment timer is now available using Grid View.  To enable Grid View on your Toast device, complete the following steps:

 

  1. From the main screen, navigate to the Kitchen Display System screen.
  2. Then, select the overflow menu (the ⋮ icon) in the top right corner of your device screen, and select Device Setup.
  3. In the Device Setup screen, select KDS View. Change the view to Grid View, then select Save.

 

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