Log in to Toast: Update Your Account

In this Article:

• Update Your Toast Account Credentials
• Update Another Employee’s Toast Account Email
• Update Your POS Access Code
• Unlinked Toast Payroll Users - Update Account Credentials

Update Your Toast Account Credentials

Your Toast account credentials (email address + password) give you access to Toast Web, as well as these other Toast platforms, depending on your permissions and the modules that your restaurant has:

• Toast Payroll
• xtraCHEF by Toast
• MyToast
• Toast Now
• Toast Tables

If you are able to log in and you need to update your account email address or password, you can do so in Toast Web. Before updating your email address, ensure the new email is not already linked to another Toast account to avoid errors.

1. Log in and select the avatar icon that appears next to your name in the upper-right corner of the page, and then select My account.
2. In the Personal information section, you can update your first name, last name, or chosen name.
3. In the Login and security section, you can update the email address or password for your account as needed. You can also make updates to multi-factor authentication (learn more: ).
4. In the Enhanced access section, you can update the verified phone number where you will receive the one-time passcode to enable elevated permissions and gain access to certain restricted pages, if you are permitted (learn more: ).
5. Select Save any time you make changes.

If you’ve forgotten your password and cannot log in, follow these steps to reset it:

1. Navigate to toasttab.com/login.
2. Enter your email address and select Continue.
3. Select the Forgot password? link.
4. Double-check the spelling of your email address and select Reset.
5. Check your inbox for the reset password email and follow the instructions.

If you’ve forgotten your password and you no longer have access to your personal email account, an admin at your restaurant can change your email address for you by following the steps . 

Note: To change your xtraCHEF email address, you'll need to reach out to our Customer Care team or your Onboarding Consultant. Unfortunately, this isn't something you can change on your own within the xtraCHEF platform.

Update Another Employee’s Toast Account Email 

If you have the 8. Account Admin or 4.9 Employee Info permissions in Toast Web, you can add an email address for any POS-only employee at any time to invite them to create a Toast Web account. Or, you can edit an employee's email address for their Toast account, but only when the account is in a Pending state.

1. In Toast Web, navigate to Employees > Employee management > Employees.
2. Search for and select the last name hyperlink of the employee whose email you’d like to update.
3. Select the Profile tab.
4. Edit the Email field.
   1. An error titled “A user with this email already exists” can occur when entering the email address. If you see this, verify that this employee doesn’t have another profile in Toast Web. If they do not, contact Customer Care with this error code.
5. Select Save to finalize the changes.
6. Notify your employee that their email address has been changed. If the employee needs to reset their password, they can do so by entering their updated email address on the Toast login page (toasttab.com/login) and selecting the Forgot password? link.

Update Your POS Access Code

You cannot update your own POS access code, but a user with the 4.9 Employee Info permission can update another user’s POS access code in Toast Web:

1. In Toast Web, navigate to Employees > Employee management > Employees.
2. Search for and select the last name hyperlink of the employee whose email you’d like to update.
3. Select the Profile tab.
4. Navigate to the Account information section and enter a new POS access code in the POS access code field.
5. Select Save.

Unlinked Toast Payroll Users - Update Account Credentials

If you have a Toast Payroll account and you have not yet completed the , you are an “unlinked” user and it is likely that you have a separate email address + password combination to log in to Toast Payroll and Toast Web. 

Note: If you see the unified login wizard when you log in to Toast Payroll, we highly recommend completing the steps to link your Toast accounts. This will simplify the login process and improve your account security. In the future, linking your account will be required. Using different email addresses for your Toast login and Payroll account may lead to syncing problems. To streamline access and account security, it is recommended to maintain a unified email address across platforms.

If you are an unlinked user and you need to update the email address for your Toast Payroll account, these are the steps you need to take:

• If you haven’t yet logged into your Toast Payroll account, an HR+ user at your restaurant can change your email address for you. The email address on your employee profile in Toast Web can be updated in a similar fashion.
• If you’ve logged in to Toast Payroll before, then you can update your own email address by navigating to My Profile. Select the User Account tab and select Update in the Email field.
  • If your Toast Web email address is incorrect, this is a sign that your Toast Payroll profile is not mapped to this Toast Web profile since email addresses automatically sync from Toast Payroll to Toast Web. In this case, contact your employer so they can double-check the and look for any duplicate employee profiles in either system. Customer Care can assist you with finding the correct profile and removing any extras.

You are the only person who can reset your Toast Payroll password. If you are an unlinked user and you need to update your password, you can go to the Toast Payroll login page (payroll.toasttab.com), enter your email address, select Continue, and then select the Forgot password? link. Check your email for the steps to reset your Toast Payroll password.

In the rare case that you only have a username instead of an email address for your Toast Payroll account, an email address should be added to facilitate the unified login experience. Contact Customer Care if you need assistance with this.