Compare Deposits and Credit Card Sales

Are your deposits not matching your credit card sales in Toast reporting? Discrepancies between deposits and sales totals may result from factors like timing, processing fees, batching schedules, or settlement methods. Understanding these factors can help better reconcile your deposits. To troubleshoot, follow the steps below to check your expected deposits and batch times.

View Deposit Amounts

You can use the Settled Deposits Daily Breakdown report to find your expected deposit amounts and timing. To access the report:

In Toast Web, navigate to Reports > Payments > Settled deposits daily breakdown.
Use the filters at the top of the page to select a date range and location(s) for the report. The date range is based on the settled date, not the sales date.
Select Update to refresh the report.

The Settled Date is the date you can expect your deposit to appear in your bank account. The Sales Date(s) will show the day these sales took place. Your expected deposit is calculated as follows: Credit card sales + Credit card tips - Credit card fees - Other fees = Deposit Total. Knowing this formula can help you decipher any variances in your deposits.

Note: Use Total Payments (rather than net sales) when comparing amounts within reporting. Your net sales will have deducted fees that do not reflect in sales reports.

You can view all the payments included in the deposit by clicking on a row in the report. A list showing each check with its payment information will appear at the bottom of the page. To download the report for offline use, select the desired date range and select the download icon (downward arrow next to Show/hide columns).

If you check the Sales Date(s) column for the deposit in question and two sales dates are listed for a single deposit, it means credit card sales were batched automatically one day through its normal cycle, and then were captured manually before 9:30 p.m. EST in the Close Out Day function of the POS. This means there will be credit card sales from two days listed in one settlement.

If the amount listed on the Settled Deposits Daily Breakdown doesn't match the amount deposited to your bank account, it may be due to chargebacks. For more information, see Chargebacks Report Overview.

Multiple sales days being grouped in a deposit is common if payments were processed offline or batched both automatically and manually in one day. This can lead to deposits containing sales from two different days.

Compare Sales Summary to Daily Deposit

Once you've found the Total Payments listed on the Settled Deposits Daily Breakdown, you can compare it to the total credit card sales for the same date range using the Sales Summary report.

Navigate to Report > Sales > Sales Summary.
Adjust your date range using filters at the top of the page and select Update.
In the payments summary section, your Credit sales will be broken out on its own line.

Locate Your Batch Times

You can also view what time your batches were submitted in the Settled Deposits Daily Breakdown report by selecting the Show / hide button and choosing Batch Date(s). Select any deposit row to see a breakdown of individual payments included in that deposit, which is helpful for reconciling batch amounts.

Any batches done before 9:30 p.m. EST will be deposited the next business day, while anything after 9:30 p.m. EST will take an additional day to deposit. You can read more about when you can expect your deposits in this Support Center article, Deposit Schedules.

It's important to keep in mind most locations have a nightly batch, afternoon batch, or both enabled. If you see batches that you didn't manually submit yourself, you most likely have one of these automatic batches turned on. If you'd like to adjust your automatic batches, please reach out to our Customer Care team.

Troubleshoot Browser Issues

Error: "Unable to resolve attribute (batchDates) against path"

Clear your browser cache and cookies.
Update your browser to the latest version.
Try using an Incognito window to access the report. If this works, clear your browser data by deleting browsing history while keeping passwords, then retry.

Error While Accessing the Report for a Specific Location

Use the Chrome browser to:

Select the three dots in the top-right corner, select Delete Browsing Data, and clear your data.
Log out and back in to check if the issue persists.

Permissions Setup

If you're unable to access the report, a manager or owner will need to adjust your permissions:

In Toast Web, go to Employees > search for the employee > select the surname > Permissions.
Locate and enable all permissions under options 8.1 through 8.7.

Frequently Asked Questions

What if I'm seeing multiple sales dates on one deposit?

If you notice multiple sales dates on the settled deposit, you can click the deposit in the Settled Deposits Daily Breakdown report to view which deposits went with which sales date.

Why do multiple sales dates on the settled deposit happen and how can I prevent it?

Multiple sales dates usually indicates a batch was done before 9:30 p.m. EST and after 9:30 p.m. EST causing the deposit to split. You can check your batch times to confirm.

It's common to see this occur if you manually batch before 9:30 p.m. EST and continue to take orders. The later orders will then be settled the day after the first batch. This can also occur when the afternoon and nightly batch are both turned on. To prevent this from happening, we recommend batching all payments at one time. This can be done by manually batching only once at closing or by allowing the nightly auto-batch to batch all sales. For more information on batch times, check out this Support Center article, Deposit Schedules.

To prevent these issues, ensure payments are batched once at the end of the day using the Close Out Day function, or settle for automatic nightly batching to consolidate where possible.

Why do I have multiple deposits on my bank statement?

It's important to note that you'll receive deposits in your batch amounts. If you batch multiple times in the same day, this will result in multiple deposit amounts. You can view all batch times by selecting the Show/hide column and choosing Batch Dates.

It is common for restaurants to have at least one auto-capture turned on. Our default afternoon capture is 9:30 p.m. EST and our default nightly capture is 4:00 a.m. EST. If both are turned on, this may result in multiple deposits. Please reach out to our Customer Care team for more information on your specific auto-capture configuration.

Why are tips from my third-party integrations, like Uber Eats, Grubhub, and/or DoorDash, not showing up on the Sales Summary or any sales reports?

Tips from third-party integrations are not collected by the restaurant and instead are distributed by Toast's partners to their drivers. For Toast Delivery Services tips, check out this Support Center article: Toast Delivery Services - Reporting.

What should I do if I can't find my deposit from a specific date?

If you can't find your deposit from a specific date, Finance reports like Deposit totals overview will show you any pending batches that have not settled, Settled deposits daily breakdown will provide a breakdown of all settled batches, and Daily credit card activity will show you where your deposits are going. You can also check out the Payout Overview report, which includes and consolidates these three individual reports.