Last updated: Feb 24, 2026, 1:13 PM
When your Toast devices experience a network disruption, Toast Mobile Order and Pay™ will be affected. Take a look at this article for more information.
If you experience any reduced functionality in Toast's services, click the button below to view Toast's operational status and subscribe to system updates via phone or email.
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Offline Mode occurs when a Toast device is unable to connect to the internet or any other back-end services. In Offline Mode, handhelds and terminals using hardwired and wireless local area networks may still be able to communicate with printers to print tickets and receipts, but they lose the ability to communicate with other devices and store data in the cloud. This means that your staff can continue service without an internet connection, but certain Toast operations may be suspended until the connection is restored. Take a look here for many more details, including how to restore your internet connection.
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Toast notifies you when it's in Offline Mode in two ways. A detailed pop-up with instructions will appear when Offline Mode activates. Also, an orange or yellow bar will display at the top of your affected POS devices throughout the duration of Offline Mode. This bar allows you to retrieve the pop-up instructions if you've already closed it. Please see for more information.
When Offline Mode is active in your restaurant, guests will only be able to view a menu with Toast Mobile Order & Pay™, or pay for an order that was placed prior to Offline Mode being active. Guests can still see a view-only menu and/or pay the check if they had an open check prior to the service disruption. This way, your restaurant can still offer menus via Mobile Order & Pay and collect payment when possible. The only thing guests can't do is place an order with Mobile Order & Pay.
But what if you do not have physical menus available? You can use digital menu QR codes you may have or, if you are able to, you use (Front of house > Mobile dining solutions > Digital menus) to access your restaurant's menu-only QR code. Be sure the appropriate menus are selected on step one. At step six, you will be able to either print or download these QR codes.
While your guest can use the view-only menu, they should place their orders with an employee of the restaurant using a Toast POS or Toast Go® device. If you use KDS and your devices still have a local connection (i.e., ethernet cables have not been unplugged and you router has not been unplugged or turned off), will print orders placed on Toast devices to your kitchen, allowing you to continue to serve guests in Offline Mode.
If a guest places an order from their mobile device during Offline Mode is active and they would like to pay for it, allow them to pay on their mobile device since the order will not be present on Toast devices. In these cases, it is recommended to use your own mobile device with a mobile data connection to .
In the event of a service disruption with one of our payment partners, a restaurant will be able to capture payments through Mobile Dining Solutions like digital menus and mobile payments During an outage, payments will go through successfully in the background. Once the affected processor is back up, we'll attempt to process those payments.
The following forms of payments can be used in the event of a service disruption:
If orders were placed using Toast Mobile Order & Pay™ during Offline Mode and your system comes back online before the guest pays for their order, you will find their order under the Pending Orders section. Since your was offline, you will need to to send them to the kitchen. A guest may pay with their mobile device or with an employee if the restaurant's connection has been restored and the restaurant is out of Offline Mode.
You may wish to snooze Online Orders for the next 20 or 40 minutes to catch up on any orders placed during Offline Mode. describes snoozing Online Orders.