Last updated: May 4, 2026, 4:32 PM
Learn what steps to take if your device mentions "No internet connection" or "No network connection".
Before troubleshooting your equipment, open the Toast status page and check for an active incident. If a Toast service disruption is in progress, do not unplug, restart, or reset any of your equipment. Service will return automatically when the outage is resolved, and restarting equipment during an outage can cause printing issues and stranded payments.
This is the quickest fix that resolves the most common scenario — a loose cable or a Wi-Fi setting in the wrong state.
Required: physical access to the affected device, the Toast router, and any printers, switches, or access points in the cable path. No Toast Web permissions are needed.
Read the yellow banner at the top of the affected device's screen. The exact wording tells you which branch to follow.
| Banner you see | What it means | Branch to follow |
|---|---|---|
| No internet connection. You can keep taking orders and payments, but this device needs to reconnect to be fully operational. | Most or all devices have lost internet. The router or ISP is the most likely cause. | |
| No network connection. | A single device or a small group of devices has lost connection to your local network. The router itself is most likely fine. | |
| Toast service disruption. | Toast is experiencing an outage. | Check the Toast status page; do not restart equipment. |
| Oops, something happened when trying to contact Toast. Please try again. | Temporary connectivity issue. | Wait 30 seconds and retry; if it persists, follow "No internet connection". |
This banner usually means the connection between your network and your ISP is broken, or the Toast router has lost signal. Work through these checks in order.
For step-by-step device-side checks, see Verify Your Internet Connection.
Locate the status light on the front of your Toast or Meraki router. Toast routers are branded "Cisco," "Pronto (Toast Router)," or "Meraki".
Trace the cable from the WAN 1 or Internet port on the Toast router back to your ISP modem. Confirm that the cable is fully seated at both ends and clicks into place.
Contact your ISP. Ask whether there is a service outage in your area, and whether the modem needs to be reset on their side. An internet connection in Toast cannot be re-established until your ISP is back online.
You should now see a solid green light on the Toast router or white light on the Meraki router and the yellow banner should clear from your devices. If the issue persists, see "Before you contact Customer Care" below.
This banner usually means the device or a piece of equipment in its cable path has lost connection to your router. The internet itself is likely fine — other devices in your restaurant are still online.
The router is probably not the cause. If it were, every device would be offline. Retrace the path back toward the affected device looking for the problem you missed.
See Single Terminal With No Network Connection for the cable-trace and DHCP guidance specific to that scenario.
You should now see the yellow banner clear from the affected device.
Check the Toast status page to confirm and to subscribe to status updates for Toast service disruptions. Often these are not caused by the Toast servers. Especially when its only one location experiencing Toast Service Disruption.
While the Toast service is disrupted:
If your restaurant operates on a self-managed network rather than a Toast-managed network, Toast Customer Care can help with basic device-side checks but cannot resolve issues with your network equipment.
For more, see Get Help With Self-Managed Network.
If your network connection has returned but your Toast devices are still showing the yellow Offline Mode banner, the device may need to reconnect to the Toast cloud.
To reconnect a device:
You should now see the regular POS home screen with no yellow banner.
For the full post-outage checklist (handling open checks, shift reviews, online orders, and loyalty), see Recover and Get Back Online After an Outage or Disruption.
Only one device offline almost always points to a problem in that device's cable path, not the router. Trace the Ethernet cable from the device back toward the router and check each junction (printer, network switch, access point) for damage, loose connections, or unpowered equipment. For step-by-step guidance, see Single Terminal With No Network Connection.
Your devices need to reconnect to the Toast cloud after network connectivity returns. Close the Toast app on each affected device and reopen it (see "After your network is back online" above). If payments still show as Processing after three to five days, contact Customer Care.
Yes, you can always try to reboot your router.
Toast Go® 2 handhelds use Wi-Fi and must be connected to your secured Toast network. The network is typically named "[Your restaurant]_Secured" or "[Your restaurant]_TOAST". Swipe down from the top of the screen and confirm Wi-Fi is enabled and connected to the correct network. Hardwired Toast Flex terminals and KDS devices use Ethernet and should have Wi-Fi disabled, so the same diagnosis does not apply. If a Toast Go® is offline and a wired device is online, consider the wireless network could be offline. Please call Toast Customer Care for support.
The Toast router may not be receiving signal from the ISP modem even though other devices on your network are working. The cable between modem and Toast router can be loose. Check the cable from the internet modem to the WAN 1 or Internet port on the Toast router. If that cable is fully seated and the router still shows an offline status light, contact your internet provider.
Contact Toast Customer Care to confirm your router is actually broken. Once it is confirmed that the Toast router is not operational, the Care agent can create an upsell for a new router or the router can be ordered from the Toast Shop.[Information missing: requires input on whether customers can self-serve a router replacement order through the Toast Shop, or if Customer Care is always required as the first step.]
Repeated drops at peak hours often point to a bandwidth issue rather than a hardware failure. See the "Troubleshoot Internet Connectivity Issues" section of Verify Your Internet Connection for guidance on checking signal strength, disabling streaming apps, and contacting your ISP about a faster plan.
Have the following ready before contacting Toast Customer Care. This information lets Customer Care diagnose the issue quickly.
To contact Customer Care, use the chat button in Toast Web, or call us at (617) 682-0225.