Last updated: Jun 8, 2026, 1:08 PM
Learn what steps to take if your device mentions "No internet connection" or "No network connection".
Applies to: Toast Flex terminals, Toast Go® 2 handhelds, Toast Go® 3 handhelds, KDS devices, Toast routers (Cisco, Pronto, Meraki), Wireless Access Points (WAPs)
Permissions needed:
What you'll accomplish: Identify why a Toast device is showing an offline or service-disruption banner and restore the connection — or know when to call Customer Care.
| Important: If a Toast service disruption is in progress, do not unplug, restart, or reset your equipment. Service will return automatically when the outage is resolved, and restarting equipment during an outage can cause printing issues and stranded payments. |
Match the symptom on your screen to the row below, then use the linked branch for full steps. The Quick Fix column is the action that resolves the most common cause.
| Symptom | Most Common Cause | Quick Fix |
|---|---|---|
| Yellow banner: "No internet connection" — most or all devices offline | Router has lost signal from your ISP, or a cable between the modem and Toast router is loose | Check the ISP modem light, confirm the cable from the modem to the WAN 1 or Internet port on the Toast router is fully seated, then see "No Internet Connection" — Most or All Devices Offline |
| Yellow banner: "No network connection" — one device or a small group offline | A cable, switch, Wireless Access Point (WAP), or printer in that device's path has lost connection | Trace the Ethernet cable from the device back to the router, checking each junction; see "No Network Connection" — One Device or a Group of Devices Offline |
| Yellow banner: "Toast service disruption" or "Oops, something happened when trying to contact Toast" | Toast is experiencing an outage, or a temporary connectivity blip | Check the Toast Status Page; do not restart equipment; see "Toast Service Disruption" or "Oops, Something Happened When Trying to Contact Toast" |
| A Toast Go® handheld is offline but Toast Flex terminals are fine | Handheld is not connected to the secured Toast Wi-Fi network, or is out of range of the nearest Wireless Access Point (WAP) | Swipe down and confirm Wi-Fi is enabled and connected to "[Your restaurant]_SECURE" or "[Your restaurant]_TOAST"; see Wireless Access Points (WAPs) |
| Network is back but a device still shows the Offline Mode banner | Device has not reconnected to the Toast cloud yet | Reopen the Toast POS app and sign back in; see After Your Network Is Back Online |
| A printer is offline but other devices are online | Printer has lost power, or the cable between the printer and its switch or terminal is loose | Confirm the printer is powered on and check its Ethernet cable; see Printers Offline |
| Devices keep losing connection at peak hours | Bandwidth saturation, not a hardware failure | See the "Troubleshoot Internet Connectivity Issues" section of Verify Your Internet Connection |
Before troubleshooting your equipment, open the Toast Status Page and check for an active incident. If a Toast service disruption is in progress, do not unplug, restart, or reset any of your equipment. Service will return automatically when the outage is resolved, and restarting equipment during an outage can cause printing issues and stranded payments.
If you are checking on a different Toast product — for example, Toast Tables, Toast Reservations, or Toast Online Ordering — the status page also covers those. Subscribe to status updates on that page to be notified the next time an incident affects your products.
This is the quickest fix that resolves the most common scenario — a loose cable or a Wi-Fi setting in the wrong state.
Expected outcome: The yellow banner clears from your devices, or you have enough diagnostic information to follow a specific branch below.
Read the yellow banner at the top of the affected device's screen. The exact wording tells you which branch to follow.
| Banner You See | What It Means | Branch to Follow |
|---|---|---|
| No internet connection. You can keep taking orders and payments, but this device needs to reconnect to be fully operational. | Most or all devices have lost Internet. The router or ISP is the most likely cause. | |
| No network connection. | A single device or a small group of devices has lost connection to your local network. The router itself is most likely fine. | "No Network Connection" — One Device or a Group of Devices Offline |
| Toast service disruption. | Toast is experiencing an outage. | Check the Toast Status Page; do not restart equipment. |
| Oops, something happened when trying to contact Toast. Please try again. | Temporary connectivity issue. | Wait 30 seconds and retry; if it persists, follow "No Internet Connection" — Most or All Devices Offline. |
This banner usually means the connection between your network and your ISP is broken, or the Toast router has lost signal. Work through these checks in order.
For step-by-step device-side checks, see Verify Your Internet Connection.
Contact your ISP. Ask whether there is a service outage in your area, and whether the modem needs to be reset on their side. An Internet connection in Toast cannot be re-established until your ISP is back online.
The device is connected to your local network but cannot reach Toast's servers. This usually points to the Toast router or the ISP modem, not the device itself.
If your Internet is working everywhere else but Toast says "no internet connection," the cable between your modem and the Toast router is the most likely culprit. Trace it end to end and reseat both connections.
Expected outcome: You should now see a solid green light on the Toast router or a white light on the Meraki router, and the yellow banner should clear from your devices. If the issue persists, see Before You Contact Customer Care below.
This banner usually means the device or a piece of equipment in its cable path has lost connection to your router. The Internet itself is likely fine — other devices in your restaurant are still online.
The router is probably not the cause. If it were, every device would be offline. Retrace the path back toward the affected device looking for the problem you missed.
See Single Terminal With No Network Connection for the cable-trace and DHCP guidance specific to that scenario.
Expected outcome: The yellow banner clears from the affected device.
Check the Toast Status Page to confirm and to subscribe to status updates for Toast service disruptions. Often these are not caused by the Toast servers — especially when only one location is experiencing a Toast service disruption.
While the Toast service is disrupted:
If Toast Go® handhelds work in some areas of your restaurant but lose connection in others — for example, a back patio, a far bar station, or an upstairs section — the issue is usually with a specific Wireless Access Point (WAP), not the router or the Internet.
If you have confirmed the WAP is powered and cabled correctly but handhelds still cannot stay connected in that area, contact Customer Care to evaluate WAP coverage at your location.
Kitchen Display System (KDS) screens and Expo screens are hardwired devices. They use Ethernet — not Wi-Fi — and should always have Wi-Fi disabled.
Toast Go® 3 handhelds support both Wi-Fi and cellular connectivity. If a Toast Go® 3 is showing "no service" or a Toast service disruption banner but Toast Flex terminals are fine:
If a printer is offline but other Toast devices are online, the printer itself or its immediate cable is usually the cause — not the network.
See Troubleshoot Connectivity Problems in Get Help: My Printer Isn't Working for more help.
If your restaurant operates on a self-managed network rather than a Toast-managed network, Toast Customer Care can help with basic device-side checks but cannot resolve issues with your network equipment.
For more, see Get Help With Self-Managed Network.
If your network connection has returned but your Toast devices are still showing the yellow Offline Mode banner, the device may need to reconnect to the Toast cloud.
To reconnect a device:
Expected outcome: You should now see the regular POS home screen with no yellow banner.
For the full post-outage checklist (handling open checks, shift reviews, online orders, and loyalty), see Recover and Get Back Online After an Outage or Disruption.
Only one device offline almost always points to a problem in that device's cable path, not the router. Trace the Ethernet cable from the device back toward the router and check each junction (printer, network switch, Wireless Access Point (WAP)) for damage, loose connections, or unpowered equipment. For step-by-step guidance, see Single Terminal With No Network Connection.
Also asked as:
If your router is back online but your devices still show the Offline Mode banner, the devices need to reconnect to the Toast cloud after network connectivity returns. Close the Toast app on each affected device and reopen it (see After Your Network Is Back Online above). If payments still show as Processing after three to five days, contact Customer Care.
Also asked as:
Yes, you can always try to reboot your router. Unplug it, wait 30 to 60 seconds, then plug it back in. The router can take up to a few minutes to fully come back online. If a Toast service disruption is in progress (see the Toast Status Page), do not restart your router — wait for the disruption to resolve.
Toast Go® 2 and Toast Go® 3 handhelds use Wi-Fi and must be connected to your secured Toast network. The network is typically named "[Your restaurant]_SECURE" or "[Your restaurant]_TOAST". Swipe down from the top of the screen and confirm Wi-Fi is enabled and connected to the correct network. Hardwired Toast Flex terminals and KDS devices use Ethernet and should have Wi-Fi disabled, so the same diagnosis does not apply.
If the handheld is on the correct network and still offline, the issue may be with the Wireless Access Point (WAP) serving that area — see Wireless Access Points (WAPs) — Handhelds Drop in Specific Areas. If the issue continues, contact Customer Care.
Also asked as:
If your Internet is working on other devices but Toast says "no internet connection," the Toast router may not be receiving signal from the ISP modem even though other devices on your network are working. The cable between the modem and the Toast router can be loose. Check the cable from the Internet modem to the WAN 1 or Internet port on the Toast router. If that cable is fully seated and the router still shows an offline status light, contact your Internet provider.
If your Toast router is not operational, contact Toast Customer Care first to confirm the router is actually broken. Once it is confirmed that the Toast router is not operational, Customer Care can create an order for a new router, or the router can be ordered from the Toast Shop.
If you keep losing connection during peak hours, repeated drops at peak hours often point to a bandwidth issue rather than a hardware failure. See the "Troubleshoot Internet Connectivity Issues" section of Verify Your Internet Connection for guidance on checking signal strength, disabling streaming apps, and contacting your ISP about a faster plan.
Have the following ready before contacting Toast Customer Care. This information lets Customer Care diagnose the issue quickly.
To contact Customer Care, use the chat button in Toast Web, or call us at (617) 682-0225.