Reopen a Check That Was Closed as Cash in Error

How do I reopen a check that was closed as cash in error?

If you have accidentally closed a check with cash instead of a credit card, follow these steps:

1. On the POS, select All Checks and filter by Closed (or use Manager Activities > Find Checks & Issue Refund) to find the check.
2. Open the check and select Pay to open the payment screen.
3. Select the cash payment, then select Void. Confirm the void and select a reason if prompted.
4. The check now has a balance due. Take the correct credit card payment and close the check. Note: Without the guest present, the card can't be run again.

Expected outcome: The cash payment appears in the Voided Payments report in Toast Web, and the check is closed with the correct card payment.

Note: Devices that don't take cash payments can't void cash transactions unless this is specifically enabled in device settings. You can only void a payment within the time your restaurant allows for editing closed checks. After that, issue a refund instead. See Issue a Refund.

• Identify Voided Payments and Items for Reopened Checks
• Get Help With Checks That Will Not Close on POS