Reopen a Check That Was Closed as Cash in Error

How do I reopen a check that was closed as cash in error?

If you have accidentally closed a check with cash instead of a credit card, follow these steps:
 

1. Re-open the check by voiding the cash payment and re-adding the check to the open checks list.
2. Verify the check information and update the payment method to the correct credit card.
3. Close the check again and ensure that the payment is processed correctly.

Note: Without the guest present, the card would not be able to be run again.

• Identify Voided Payments and Items for Reopened Checks
• Get Help With Checks That Will Not Close on POS