Toast Payroll: Get Help With Direct Deposit Accounts

In this Article:

• Use Plaid to Verify Direct Deposit Accounts
  • Add a Direct Deposit Account With Plaid
• Troubleshoot Plaid
• Link a Chase Bank Account via Plaid
• Add a Direct Deposit Account Without Plaid
• Remove a Direct Deposit Account
• Edit a Direct Deposit Account
• Audit Direct Deposit Accounts
• FAQ
  
   

Use Plaid to Verify Direct Deposit Accounts

Plaid is an industry leader in validating employee bank accounts and it helps Toast and its customers reduce instances of a Return of Funds caused by incorrect routing and/or account numbers for direct deposit.
 

When choosing a payment preference, paying employees electronically through direct deposit allows for faster and more efficient payments and contributes to reduced shipping costs for your business. Employees may also be paid with a paper check or the Toast Pay Card.

Employee direct deposit accounts can only be added in Toast Payroll and not by using the MyToast app.

Back to top
 

Add a Direct Deposit Account with Plaid

1. An employee adding a direct deposit account for the first time will see this page when they navigate to My Profile > Employment > Payment Method. Select Direct deposit to begin the Plaid direct deposit setup.
   1. If you're an employer setting up direct deposit on behalf of an employee, navigate to the employee's profile using the Team page and then select Payment Method > Direct deposit.
      
      
      
      
2. Select Continue on the Plaid pop-up. Enter your phone number on the following screen or select Continue as guest.
   
   
   
   
3. Locate and select your banking institution. You may need to use the search bar to find the correct bank. Once you select it, Plaid will ask for the login credentials of your online banking account. Enter the Username and Password used to log into your online banking service.
   1. If your bank does not appear or Plaid says it is not currently connected with your bank, select the X in the top-right corner and select Yes, exit. A new pop-up will appear that says Can't find your bank account? Choose Add bank account to return to the previous iteration of the direct deposit page and then follow .
      1. If you select Yes, exit and the Add bank account option does not populate, you may need to disable any active pop-up blockers. You may be unable to select Add bank account if pop-up blockers are enabled.
         
         
         
         
4. Continuing with Plaid, it will then list the accounts associated with the login information you entered. Select the account you would like to be your primary direct deposit account and choose Continue.
   
   
   
   
5. You will know you're all set once you see this Success message.
   
   
   
   
6. If you decide to add a second account, Plaid will send a code to your phone number to verify your identity. Once you enter the code, the secondary account will appear on the Payment Method page.
   
   
   
   
7. With two bank accounts, select either tile to edit the percentages of your paycheck that will go into each account.

Note: Plaid customers are not allowed to add more than 2 bank accounts per employee. Any existing employees who previously split their direct deposit wages between three or more bank accounts will not see the new Plaid layout; they will continue to use the previous layout described .

Troubleshoot Plaid

• If you do not see your financial institution listed in the first step of the Plaid module or you cannot add your online banking information to use direct deposit, Plaid cannot be used to validate your banking information. Use the  to receive your wages electronically. Select the X in the top-right corner and select Yes, exit. A new pop-up will appear that says Can't find your bank account? Choose Add bank account to return to the previous version of the direct deposit page and then follow .
• You may also see your financial institution listed, but you see the following screen upon selecting it, indicating you will also need to use the legacy direct deposit setup:

 

• When you are entering your online bank account credentials, you are allowed three tries before Plaid and your banking institution lock you out. If you are locked out, you will need to contact your financial institution and work with them to unlock your account. You might not need to reset your online username and/or password; this is dependent on the policies set forth by your institution. In the meantime, you can exit Plaid and you will be able to add your direct deposit account via the .

 

• Users may also see the following error screen. This commonly appears in two scenarios: Plaid was unable to retrieve open or connected accounts upon a successful login OR a user has closed their account connected to the credentials they entered. In either case, this will be the screen the user sees:

Add a Chase Bank Account via Plaid

To help protect its members from fraud, Chase Bank uses substitute account numbers when providing your bank account information to some authorized third parties, such as Plaid. These substitute account numbers only work with a single designated third party. Other financial institutions may use this method too, such as US Bank and PNC Bank.

When linking with Plaid, Chase will return tokenized/encrypted routing and account numbers (also known as tokenized account numbers or TANs) which can be uses for ACH transactions, but are not your actual account and routing numbers. The mask in Plaid, however, will continue to be based on the actual account number. In other words, it is expected that your routing and/or account numbers on the Payment Method page may not match what you have on record.

1. Note: Adding a direct deposit account in Toast Payroll without using Plaid is available to HR+ users only.
2. Navigate to the applicable employee's profile and select Payment Method.
   1. When accessing the Payment Method page, you may receive a pop-up asking you to log in again. This is a security step for any user who have been logged in for an extended amount of time.
3. Select the Direct deposit tile. You'll now see a pop-up asking if you want to email this employee or fill in the information yourself. Select I'll fill in their banking information myself and select Continue.
4. You can now begin adding the intended bank information. Choose Checking or Saving and name the account for identification purposes. Then select Next.
   
   
   
   
5. Add the direct deposit routing number and select Next. For help in locating a financial institution's routing number, click . Once this process is complete, Toast will encrypt your routing and account numbers so they are not visible to anyone, including yourself.
   
   
   
   
6. Notice the name of the bank directly below the check image. This will confirm the routing number was entered appropriately. Enter the account number in twice and select Next to continue.
   
   
   
   
7. Both the end date and the file upload are optional. If an end date is entered, any pay periods with check dates after the end date will result in paper checks. Select Next to continue.
   
   
   
   
8. The last step allows for splitting wages into separate accounts if a second direct deposit account were to be entered. This is discussed in the next section. Select Finish to complete the direct deposit setup. Any payroll that are begun after this has been entered will pay wages to this bank account.

Remove a Direct Deposit Account

1. From the employee's profile, select the Payment Method tab. Select View direct deposit settings.
   
   
   
   
2. Locate the Trash icon next to the designated account, select it to remove the account, and confirm the choice on the following pop-up.
   
   

Edit a Direct Deposit Account

1. Navigate to the employee's profile and select the Payment Method tab. Select View direct deposit settings.
   
   
    
2. Select the yellow Edit pencil for the designated account.
   
   
   
   
3. The direct deposit steps will be shown again. Navigate to the appropriate step and make the necessary change. All steps must be completed and the account number must be confirmed each time.

Audit Direct Deposit Accounts

Auditing an employee's direct deposit account(s) may help to determine why an employee did not receive electronic pay. If payroll for the period had been started before an adjustment was made to direct deposit, the system will not see the adjustment.

1. Navigate to the employee's profile and select the Payment Method. tab. Select View direct deposit settings (this button only appears if at least one direct deposit account has been entered).
   
   
   
   
2. Select the Audit button.
   
   
   
   
3. The Created/Updated column shows the time and date the specific account was added, updated, or removed. The Show Account Details link will expand to show the routing and account number that was entered at this time.
   
   
    

FAQ

If I don't use Toast Payroll, how can I set up or add direct deposit accounts for my employees?

The standalone version of Toast does not have options for your employees to receive wages through paychecks, direct deposit, or the Toast Pay Card. In order to pay out your employees using Toast, you will need to . For restaurants outside of the US, Toast Payroll is not available at this time.

This content is for informational purposes and is not intended as legal, tax, HR, or any other professional advice. Please contact an attorney or other professional for advice.