Transfer an Existing App to the Branded Mobile App

Last updated: Oct 16, 2025, 3:07 PM

Follow the steps in this article to transfer your existing app to Branded Mobile App. 

The Branded Mobile App is a product within the Digital Storefront Premium Suite. Navigate to Toast Shop for more information.

 

 

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Transfer an Existing App to the Branded Mobile App

When launching a Branded Mobile App with Toast, you can make the transition seamless for guests using an existing app by transferring the app into an account that you own and overwriting it with your new Branded Mobile App. This means your new app will appear as an update available on their device, and guests will not need to delete an old app or redownload a new one.  

 

When transferring your app to another account, such as transferring it to our organization, the process varies depending on whether it is an Apple App or a Google App. This guide provides step-by-step instructions for both platforms to help you self-service the app transfer process.

 

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Transfer Your Existing Apple App to Branded Mobile App

Apple allows developers to transfer apps between Apple Developer Program accounts while retaining app data, reviews, and availability. Follow these steps:

 

Before you begin: Visit the App Store listing for your current app. If you see the name of your current app provider beneath the app name, your app is in an account controlled by that provider. You must work with them to transfer your app into an account that you own before overwriting the existing app.

 

  1. Check Eligibility for App Transfer
    1. Inform your current app developer about the transfer. They will need to move the existing app to an account that you own. Ensure you have an Organization account created, as it contains the necessary details.
  2. Gather Necessary Information
    1. You will need:
      1. The Apple ID of the receiving account: This is the email address associated with your new account’s Apple Developer Program.
      2. The Team ID of the receiving account: This unique identifier is available in the Membership section of the Apple Developer account. The receiving account can locate it by:
        1. Logging into their Apple Developer account.
        2. Selecting Membership in the sidebar.
        3. Noting the Team ID listed under their organization’s details.
  3. Your former app provider will initiate the App Transfer
    1. If they need assistance, here are the steps to initiate:
      1. Log in to App Store Connect.
      2. Navigate to My Apps and select the app to transfer.
      3. Go to the App Information section.
      4. Under Additional Information, click Transfer App.
      5. Follow the on-screen prompts to provide the receiving account’s details.
  4. Receiving Account Actions
    1. Once the transfer is initiated, the receiving account must:
      1. Log in to App Store Connect.
      2. Accept the app transfer under the Agreements section.
  5. Monitor the Transfer
    1. After acceptance, the app transfer completes automatically. Check both accounts for confirmation emails from Apple.

 

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Transfer Your Existing Google App to Branded Mobile App

Google allows developers to transfer apps between Google Play Developer accounts. Follow these steps:

 

  1. Prepare for the Transfer
    1. Inform your current app developer about the transfer. They will need to transfer the existing app to an account that you own. Ensure you have an Organization account created with all necessary details.
  2. Gather Necessary Information
    1. You will need:
      1. The Transaction ID of the receiving account: To locate it:
        1. Log in to the Google account associated with the receiving Google Play Developer account.
        2. Navigate to Google Payments.
        3. On the left, select Activity.
        4. Search for Google Play Developer and find the transaction linked to the Google Play Developer registration fee.
      2. Note: Remove the first part of the order ID if it contains any words or letters. The ID should start with a number.
      3. The package name of the app to be transferred: This is the unique identifier for your app, often in the format com.example.appname. To find it:
        1. Log in to the Google Play Console.
        2. Select the app.
        3. Navigate to the Dashboard or App Details section where the package name is displayed. It is also visible in your app’s Play Store URL, e.g., https://play.google.com/store/apps/details?id=com.example.appname.
  3. Your former app provider will initiate the App Transfer
    1. They must fill out the transfer form with:
      1. The app package name.
      2. Your contact information.
      3. The Transaction ID and email address of the receiving account.
  4. Receiving Account Actions
    1. Google will review the transfer request and send an email to the receiving account. The receiving account must:
      1. Confirm their willingness to accept the transfer.
      2. Provide any additional requested details.
  5. Monitor the Transfer
    1. Google will notify both parties via email when the transfer is complete. Check your accounts for confirmation.

 

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Additional Resources for Branded Mobile App

 

This article is for informational purposes only and is not intended as legal, tax, or professional advice. Consult your attorney or professional advisor for compliance guidance.

 

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