"User with this email already exists" Error in Toast Web

I'm trying to add a user or edit their profile in Toast Web, and I'm receiving an error that reads "A user with this email already exists," as if there's a duplicate profile, but I don't think another user with this email address exists. What should I do?

A specific email address can only be applied to a single account across all of Toast. However, a single account can have profiles at multiple businesses. See Log in to Toast: Create an Account to revisit the difference between a profile and an account.

You will receive this error with two different actions in Toast Web:

• Adding an email address which is already present on a profile at a location not part of your restaurant group.
• Editing an email address for a profile in your location that has previously had this email address associated with it.

Follow the steps below to see if you have an archived employee with the same email. If you don't find one, you'll need to contact Care.

1. In Toast Web, navigate to Employees > Employee management > Employees.
2. Select the Archived tab.
3. Search for the email on this page. You can select the Email column header to sort emails alphabetically for easier searching.
   1. If the email exists on an archived profile, consider unarchiving them. If you'd rather not unarchive them for any particular reason, you’ll need to change the email address on the archived account by following these steps:
      1. Select the boxed up arrow icon to unarchive the profile.
      2. This will move the profile back to under the Active tab. Locate the profile and select the pencil (Edit) icon.
      3. Select the Profile tab.
      4. Update the email to a different one.
      5. Select Save.
      6. Navigate back to the Active tab on the Employees page, and re-archive the profile by selecting the boxed down arrow icon.
      7. If there is information on the old profile, you'll need to consolidate this with the new profile:
         
         1. Any time entries for the current pay period should be moved over to the new profile. See .
         2. Make sure that the new profile has the same job permissions; take note of any overrides. See .
         3. POS access code — see .
   2. If the email doesn't exist on an archived profile (it's not listed under the Archived tab), then the user either has a profile at a different location containing the email address in question or the email address was previously used on the employee's current profile.
      1. If the user has a profile at a different location with this email:
         1. You should be able to send this user an invite to the desired location without error, where they will need to select Accept in order to join the location.
         2. Proceed with email invitation steps: See .
      2. If the user has previously used this email on their profile, you are unable to revert the email address back to the original one you used.
         1. In this case, you'll need to invite the employee to your restaurant as if they were a new hire, so follow the steps in . Make sure to set the Invite to create account toggle to . Then add the desired email (the one you were trying to change to when you got the error) to this invitation.