Get Help With Sync Hub Device in "Unreachable" Status

Last updated: Jan 27, 2026, 10:07 AM

Question

The status for my Sync Hub Device reads as “Unreachable” in the details. How can I fix it?

Answer

If the Status field of your Sync Hub Device Details reads as “Unreachable”:

 

  1. Power cycle the device this status was read on, and the device it should be synced with.
  2. If that doesn’t work, navigate to Apps & notifications.
  3. Navigate to Toast POS app.
  4. Clear cache.
  5. Clear storage.
  6. Select Force stop.
  7. Since you used Clear Storage, be sure to follow the necessary steps to re-enable Location and Nearby Device permissions as well.

 

If this doesn’t resolve your “Unreachable” issue, start a chat with Customer Support in Toast Now.