Last updated: May 20, 2026, 8:32 AM
This article helps you identify why an employee can't access — or can only view — Payroll, Loyalty, or Email Marketing in Toast Web, and routes you to the right fix.
Applies to: Toast Web — Payroll, Loyalty, and Email Marketing modules.
Permissions needed (to fix it):
What you'll accomplish: Identify which of the typical causes is blocking access, and either resolve it yourself, route it to someone at your restaurant who can, or know when to contact Toast Customer Care.
The four high-level steps that resolve a typical case, in order:
Note: Toast Payroll is a separate product from Toast Web with its own login and its own permission system. If you are trying to reach the Payroll product and not the Toast Web payroll menu, see You're Looking for the Toast Payroll Product, Not a Toast Web Module.
Match your symptom to the row below, then follow the linked cause section.
| Symptom | Likely Cause | Quick Fix | Self-Service? |
| Loyalty or Email Marketing menus are missing, grayed out, or won't open | Missing 4.8 Marketing Info permission on the employee's profile | Cause 1 | Yes — by another manager or owner |
| "No Permission to Edit Rewards Config" error in Loyalty | Missing 4.8 Marketing Info permission | Cause 1 | Yes — by another manager or owner |
| "The view is read-only as you don't have the 'Marketing info' permission and restaurant access in the following restaurants." | Missing 4.8 Marketing Info plus restaurant access at the named locations | Cause 3 | Yes — by another manager or owner |
| Payroll, Loyalty, or Email Marketing tabs are missing from the Toast Web side menu | Missing restaurant-group-level access on the employee profile | Cause 2 | Yes — by another manager or owner |
| "I'm the owner, but the system says I don't have the marketing permission," or "Sorry, you can't edit permissions you don't have" | The person editing your profile did not hold 4.8 Marketing Info themselves | Cause 4 | Yes — by your account's gatekeeper |
| You added a new location and can't access Payroll for it | Toast Web shows the new location, but Toast Payroll setup for it has not completed | Cause 5 | Sometimes — may require Customer Care if Payroll setup is stalled |
| You can't find Toast Payroll at all and aren't sure if you're in the right place | Toast Payroll is a separate product, not a tab inside Toast Web | Looking for Toast Payroll product | Yes |
| You're the only manager or owner at your restaurant and your own profile is missing the permission | No one else at your restaurant has the access to fix it | Before You Contact Customer Care | No — agent action required |
Applies to: Loyalty and Email Marketing access in Toast Web. For Payroll-only access issues, see Cause 2 or Cause 5.
Likely cause: The employee profile is missing the 4.8 Marketing Info permission. This single permission controls the ability to view and edit Loyalty settings, Email Marketing campaigns, and marketing-info features across Toast Web. Without it, Loyalty and Email Marketing menus are either hidden, grayed out, or restricted to a read-only view.
To enable 4.8 Marketing Info on an employee's profile:
Expected outcome: The employee can now access Loyalty and Email Marketing in Toast Web. If they were signed in already, they should sign out and sign back in to refresh their session.
Note: The person making this change must hold permission code 8.2 (User Permissions) on their own profile and must also have permission code 4.8 (Marketing Info) enabled on their own profile. If you cannot select the checkbox or you see the Toast error indicating you cannot edit permissions you do not have, see Cause 4.
Applies to: Payroll, Loyalty, or Email Marketing — when entire menus or tabs are missing from the Toast Web side navigation, not just specific features within them.
Likely cause: Permissions for Payroll, Loyalty, and Email Marketing are set at the restaurant-group level on the employee's profile. If the restaurant group is not selected on the Restaurant Access tab — or if the corresponding permissions are not enabled for the restaurant group on the Jobs and Permissions tab — these modules will not appear in the Toast Web side menu.
To verify and enable restaurant-group-level access:
Expected outcome: Loyalty and Email Marketing tabs are now visible in the Toast Web side menu for that employee. They should sign out and sign back in to refresh the session.
Applies to: Multilocation Management (MLM) restaurants where the user sees the read-only banner that names the Marketing info permission and lists specific restaurant locations the user cannot edit.
Likely cause: The employee has 4.8 Marketing Info at some locations but not at the locations named in the error. In Toast Web, Restaurant Access and Restaurant Permissions are two separate settings — granting a permission at the restaurant group does not automatically grant it at every individual location within the group.
To fix the read-only view for the named locations:
Expected outcome: The read-only banner no longer appears for the listed locations, and the employee can edit Marketing Info — including Loyalty rewards and Email Marketing — at each location.
Note: The person making the change must hold permission code 8.2 (User Permissions) and permission code 4.8 (Marketing Info) at every location where they are granting it. If you hold the permission at Location A but not at Location B, you can grant it at Location A only. For the full MLM mechanics, see Manage User Jobs & Permissions With MLM.
Applies to: Owners, admins, or managers who are trying to grant the 4.8 Marketing Info permission (or any other permission) to another employee and either see the Toast error that says they cannot edit permissions they do not have themselves, see the checkbox grayed out, or get blocked from saving.
Likely cause: You cannot assign a permission you do not have yourself — even if you are the account owner. Toast blocks the change until your permissions meet or exceed those of the employee you are editing. This is the main reason owners and admins are unable to update another employee's permissions, and it is also why an owner may be unable to use Loyalty or Email Marketing themselves — the person who originally set up their profile did not hold the 4.8 Marketing Info permission.
To diagnose and resolve:
Expected outcome: Once your profile has the same (or higher) permissions as the employee you are editing, the checkbox becomes selectable and Save succeeds.
Important: Toast Customer Care cannot reassign permissions on your behalf. The change must come from someone at your restaurant who already holds the required access. If no one at your restaurant has access, see Before You Contact Customer Care.
Applies to: Restaurants that added a new location or restaurant to Toast Web and now cannot access Payroll for that location.
Likely cause: Toast Payroll is a separate product with its own setup. When a new location is added in Toast Web, it does not automatically appear in Toast Payroll until the Payroll setup is completed for that location.
To resolve:
Expected outcome: Once Payroll setup is complete for the new location, it appears in the Toast Payroll location selector and the employee can access it (subject to their Payroll-side permissions, which are managed separately from Toast Web).
Applies to: Users who cannot find Toast Payroll and are unsure whether it is a tab inside Toast Web or a separate product.
Toast Payroll is a separate product from Toast Web. It has its own login URL, its own user interface, and its own permission system. Inside Toast Web, the Payroll entry in the side navigation launches the Toast Payroll product — it is not a module inside Toast Web itself.
If you are unable to reach Toast Payroll at all:
Note: Toast Payroll permissions are managed inside Toast Payroll — they are not the same as Toast Web permissions. Adding 4.8 Marketing Info in Toast Web does not give a user any Toast Payroll access.
Most cases on this page are self-service — someone at your restaurant with the right permissions can fix them. Contact Customer Care only when:
Have the following ready before you reach out:
You can't access Loyalty or Email Marketing because the 4.8 Marketing Info permission is not enabled on your own profile — and being the account owner does not automatically grant every permission in Toast Web. Permissions are assigned per profile, and the 4.8 Marketing Info permission is the specific one that gates Loyalty and Email Marketing access. The person who originally set up your profile either omitted the 4.8 Marketing Info permission, or it was removed later. Ask another user at your restaurant who has both the 8.2 User Permissions permission and the 4.8 Marketing Info permission to enable it on your profile. If no one else at your restaurant has those permissions, see Before You Contact Customer Care.
You need the 4.8 Marketing Info permission to edit Loyalty settings in Toast Web. The same permission also controls Email Marketing access. Without it, you may see the No-Permission-to-Edit-Rewards-Config error in Loyalty or a read-only banner across the Loyalty pages. To enable it, follow Cause 1.
To give a user access to only Email Marketing or marketing-related features in Toast Web, enable the 4.8 Marketing Info permission on their profile and leave other admin permissions disabled. The 4.8 Marketing Info permission is the single permission that controls Loyalty and Email Marketing access. To create a marketing-only user from scratch, see Add and Manage Employees in Toast Web for the profile setup, then follow Cause 1 to enable the permission.
To give a co-manager the same permissions you have, you must hold permission code 8.2 (User Permissions) plus every permission you intend to grant — at the same location. Open their profile under Employees > Employee management > Employees, select the Jobs and Permissions tab, and either assign them the same job that has the permissions bundled or enable each permission individually under the Permissions section. If a checkbox is grayed out, you do not have that permission yourself at that location — see Cause 4.
No — Toast Customer Care cannot reassign permissions on your behalf. Permission changes must come from someone at your restaurant who already holds the required access — the gatekeeper, super user, or another admin who has permission code 8.2 (User Permissions). The only exception is when you are the marked owner of the account and no other user at your restaurant has the access needed to fix it — in that case, see Before You Contact Customer Care.