Update a Physical Printer's IP Address

In this Article:

• Physical Printer's IP Address Overview
• Find the Current IP Address
  • Epson T20
  • Epson TM-M30
  • Epson U220B
  • Epson T88V
  • TP200
  • Toast Kitchen Printer
• Update IP Address
• ELO V2 Unresponsive Web Browser

Physical Printer's IP Address Overview

From time to time, it may be required to update the physical printer's IP address. A couple of common reasons for this are:

• Shipped with the wrong IP address attached to the printer
• Accidentally factory reset at the location
• Two printers with the same IP address

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Find the Current IP Address

Before updating the IP address on any printer, it is important to locate the current one on the printer you are working with. This can vary from printer to printer, but below are the steps you will need to take per printer to ensure you are getting the IP address that is currently assigned to the printer in question.

Note: This IP Address may be different from the one that is located under Printers on Toasttab.com

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Epson T20

1.  Turn the Power Switch to the Off Position
   1. The Power Button is located in the bottom right-hand corner of the printer 
2.  Press and hold down the Feed Button
3. Turn the Power Switch back to the On Position
4. Release the Feed Button once the printer begins to print   

A receipt will print out with the printer's IP Address on it, along with other configuration settings.

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Epson TM-M30

1. Flip the printer upside down 
   1. Locate the Ethernet Cord will help locate the bottom of the printer 
2. Locate the pin-sized hole next to the RJ11 Port
3. Get a pen for the next step 
4. Insert the tip of the pen into the pin-size hole 
5. Hold the pen there for approximately 10 seconds or until the printer starts to print 

A receipt will print out with the printer's IP Address on it, along with other configuration settings. 

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Epson U220B

1. Rotate the printer so the customer can see the backside of the printer 
   1. Locate the Ethernet Cord will help locate the backside of the printer 
2. Locate the pin-sized hole next to the Ethernet Port
   1. Get a pen for the next step 
3. Insert the tip of the pen into the pin-size hole 
   1. Hold the pen there for approximately 10 seconds or until the printer starts to print 

A receipt will print out with the printer's IP Address on it, along with other configuration settings.

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Epson T88V

1.  Turn the Power Switch to the Off Position
   1. The Power Button is located in the bottom right-hand corner of the printer 
2.  Press and hold down the Feed Button
3. Turn the Power Switch back to the On Position
4. Release the Feed Button once the printer begins to print    

A receipt will print out with the printer's IP Address on it, along with other configuration settings. 

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TP200

1.  Power Off by pressing the Power Button
   1. The Power Button is located in the bottom right-hand of the printer
2. Press and hold down the Feed Button & Power Button
3. Release both the Feed Button & Power Button once the printer begins to print  

A receipt will print out with the printer's IP address on it, along with other configuration settings.

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Toast Kitchen Printer

1.  Turn the Power Switch to the Off Position
   1. The Power Button is located in the bottom right-hand corner of the printer 
2.  Press and hold down the Feed Button
3. Turn the Power Switch back to the On Position 
4. Release the Feed Button once the printer begins to print    

A receipt will print out with the printer's IP Address on it, along with other configuration settings.

Now that we have gotten the IP Address for the printer in question, it is time to update the IP Address on it. However, before we do the update, we will need to make sure the following settings are correct: 

• The printer must be powered on 
• The printer must be connected to the Toast Network 
• If there is another printer on the same network with the same IP Address, please turn off that printer 
  • If there is another printer with the same IP Address, changing the IP Address may not be possible and can cause issues with print routing

If all the items above are checked and are in good standing, please proceed to the section on Updating IP Address.

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Update IP Address

 To update the IP Address of an Epson printer in question, please go to one of hard hard-wired terminals and follow the steps below.  

Note: If you're attempting to update the IP Address of a Toast printer, check out Change the Static IP Address on Your Printer.

Pro Tip: Updating an IP Address can be done on a handheld, but that handheld needs to be on the correct network to make the changes.

1.  Locate the web Browser on the terminal
2.  Launch the web Browser 
3. Enter the current IP Address that you got from the printer print-out
4. In the Username field, enter Epson
5. In the Password field, enter Epson or the serial number of the printer
6. Navigate to TCP/IP Settings under Configuration
7. Enter the new IP Address for the printer 
8. Ensure the settings are set to Static and not Dynamic (DHCP)
   1. These may also be listed as Automatic or Manual. In this case, you would choose Manual. 
9. Select Submit
10. Select Reset 
11. Turn the printer off and back on again  

 After the above steps are completed, the printer's new IP Address will be live.

For these changes to be reflected on the POS, ensure that the correct changes are also applied on the back end of Toast. This can be done by going into the Printer Setting within Toasttab.com and placing the correct IP Address to the corresponding printer.

Pro Tip: The above steps can also be completed with a laptop or computer on the same network.

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ELO V1/V2 Unresponsive Web Browser

There was a problem with the built-in Web Browser on ELO V1/V2s. The built-in Web Browser, unfortunately, is not loading the EPSON Config Panel. ELO has issued a fix for this, and to get the Web Browser to function, you must perform a factory reset on the terminal and update the Firmware Version.

Approved Versions:

• ELO V1 Firmware Version = 1.34.15
• ELO V2 Firmware Version = 3.36.20

Note: All new ELO V2s will be shipped with firmware version 3.36.20. Do not install firmware versions greater than the approved versions.

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