Last updated: Dec 17, 2025, 11:01 AM
| The features and functionalities described in this article are currently not available to customers in Canada, Ireland, and the UK. |
Payments for online orders will need to be voided if:
Depending on the form of payment used, it can either be voided on the Toast POS device or in Toast Web.
Credit card payments made online can be voided from your Toast POS device or online on Toast Web.
Note: If a credit card payment isn't voided the same day it is placed, a refund is needed to return the value of the order to the guest. In addition, individual items cannot be voided from a check through Toast Web at this time.
Cash payments made in-store for online orders need to be voided on a Toast POS device.
Note: If your guest requested to pay with a credit card or Toast gift card instead, select Done. This will keep the check open and accessible through the Open tab at the top of the screen.