Are online payments paused due to PCI compliance issues?

Last updated: Dec 17, 2025, 5:06 PM

Question

  • When in-person payments are paused due to PCI Compliance, does that pause online payments?
  • Are online payments paused due to PCI compliance issues?

Answer

Payment paused notifications due to PCI Compliance issues do NOT affect online payments or card-not-present payments from places like Toast Online Ordering, OPT, or third parties like DoorDash and Level Up.

Additional Information

PCI Compliance issues on a device, such as not being connected to the right Wi-Fi network, can cause payments to pause on a specific device.