Last updated: Jan 28, 2026, 2:56 PM
| Toast Payroll users: Duplicate profiles in Toast Web are typically caused by first adding an employee in Toast Web and then hiring them in Toast Payroll afterwards. Remember, when an employee is hired in Toast Payroll, a Toast Web profile will automatically be created and mapped, so you should avoid adding them in Toast Web separately. |
This employee most likely has duplicate profiles in Toast Web. One will often have no time entries attached to it, but this can vary. Duplicate profiles can also cause a user to receive a "Wrong username or password" error. Other symptoms of a duplicate profile include missing job roles or missing visibility in Toast Web.
To fix this error: