Why is there an amount due on an online order?

• Why is one of my guest's online orders showing a balance due?
• What could cause a balance due on a guest's online order?
• What might cause an online order to show a balance due for a guest?

You might see an amount due on a guest's online order if you've configured cash payments for takeout or delivery orders.

You can disable cash payments on the online ordering settings page if you'd like (Takeout & delivery > Availability > Online Ordering). See the Payment Options section of this Support Center article, Get Started With Online Ordering, for more details.