Get Help With Ingenico iCMP Card Reader

In this Article:

• Ingenico iCMP Troubleshooting Guide
• Basic Troubleshooting
  • Swipe/Dip Issues
  • Pair the Ingenico iCMP Credit Card Reader
• Advanced Troubleshooting
  • Lane Closed Error
  • Ingenico iCMP Reader Dimly Lit Screen
• Device Pro Tips

Ingenico iCMP Troubleshooting Guide

If your Ingenico iCMP Credit Card Reader isn't swiping cards, there could be a few reasons. Before you start troubleshooting, please consider the following questions:

1. What happens when you attempt to swipe/dip a credit card?
   1. If nothing happens or the Toast Logo displays without movement, proceed to the section.
   2. If the Ingenico iCMP card reader shuts down after swiping/dipping a credit card, proceed to the section.
   3. If the Ingenico iCMP reader says Lane Closed, proceed to , found in the section.
2. Is there an MSR (Magnetic Stripe Reader) attached to the tablet?
   1. The Ingenico iCMP Credit Card Reader will not work if the MSR is still attached to the tablet
   2. Please use as a guide to remove the MSR reader.
      1. If there was an MSR attached to the tablet, and that has been removed following the above steps on Paring The Ingenico iCMP Credit Card Reader

Basic Troubleshooting for Ingenico iCMP Card Reader

Ingenico iCMP Card Reader Swipe/Dip Issues

If the Ingenico iCMP Reader stops swiping/dipping credit cards, please attempt the following steps in order:

1. Power Cycle the Ingenico iCMP Reader
   1. Hold down the # Button and the Yellow Button at the same time for approximately 5 seconds or until the screen goes blank
2. Force Stop the Toast App
   1. Navigate to the Settings section within the tablet
   2. Locate Toast POS
   3. Select Force Stop for the Toast App
3. Power Cycle the Tablet (this step can vary depending on the device)
   1. Hold down the Power Button on the device (typically for 10 seconds)
   2. Power on the tablet by holding the Power Button down (typically for 5 seconds or until the screen turns on)
4. Unpair and Repair the card reader to the tablet via Bluetooth (See below)

Note: For best results in testing the card reader, please ring up an order and go to the Payment Screen on the check to attempt a swipe/dip. This simulates a real transaction.
 

Pairing the Ingenico iCMP Credit Card Reader

1. Ensure the Bluetooth settings are enabled on the tablet (This step can vary depending on the device)
2. Press the F key four times in quick succession
3. Press F2 to scroll down
   1. The Serial Number and PIN for the Ingenico iCMP Reader will be displayed
4. On the tablet, navigate to the Bluetooth Settings (The location of this setting can vary depending on the device)
   1. Once there, the Ingenico iCMP Reader should be discoverable. If not, please select Scan to search for the Ingenico iCMP Reader
5. Select the matching Serial Number for the Ingenico iCMP Reader
   1. To select the correct Ingenico iCMP Reader, you'll need to match the serial number that displays on the Ingenico iCMP Reader from Step 3 above
6. Once connected, navigate to the Toast App
   1. Log in to the Toast App using your PIN
   2. Navigate to the Toast Icon in the top right-hand corner of the screen
   3. Locate Device Setup
   4. Under Payment Processing, select Card Reader Model
   5. Select Ingenico iCM122 (Bluetooth)
   6. Select Ok
   7. Attempt a swipe/dip from the pay screen after pairing

Advanced Troubleshooting for Ingenico iCMP Card Reader

Ingenico iCMP Card Reader Lane Closed Error

There are multiple reasons for this error to appear. Please use the following troubleshooting steps to address this error in the order shown:

Note: After each step under this section, you'll need to test if the Ingenico iCMP card reader can be swiped/dipped.

1. Power down the device
   1. Hold down the # Button and the Yellow Button at the same time for approximately 5 seconds or until the screen goes blank
   2. Attempt a swipe/dip from the Payment Screen
2. Navigate to the Toast App on the Device
   1. Have the customer enter their PIN on the Passcode Screen
   2. Locate and select the Toast Icon top-right corner of the screen
   3. Navigate to Device Setup
   4. Select Card Reader Model
   5. Toggle to MagTek Bullet (or any option other than Ingenico iCMP)
   6. Toggle back to Ingenico iCMP
   7. Select Ok
   8. Attempt a swipe/dip from the Payment Screen
3. Unpair/Repair the Ingenico iCMP Credit Card Reader
   1. Navigate to the Bluetooth Settings on the tablet (this step can vary depending on the device)
   2. Follow the steps
   3. Attempt a swipe/dip from the Payment Screen after repairing
4. Force unpair the Ingenico iCMP Credit Card Reader
   1. Hold the Power Button, located on the right side of the Ingenico iCMP Reader device, until the card reader begins to beep, then release the button
   2. Wait for the Ingenico iCMP Reader to power back on
   3. After the TSA logo appears and then disappears, you'll be met with a Copyright Screen.
      1. When this screen appears, QUICKLY enter 2, 6, 3, 4, then press the Green Button (On the Ingenico iCMP Reader, there is a green button)
   4. Once in the Config Screen, you need to access the Menu. You may see one of the two options:
      1. Press F for Menu If this is the case, please press the F key
      2. 0- Telium Manager - If you see this screen, you're already within the Menu. Please proceed to the next step.
   5. Press 4 for Bluetooth
      1. Note: You can scroll the screen by using F2 or F3 to scroll up and down
   6. Press 4 for Paired Devices
   7. Using the Green button, select all the devices and delete the pairing
   8. Hold the on the right side of the Ingenico iCMP Reader device until the card reader begins to beep, then release the button

Ingenico iCMP Reader Dimly Lit Screen

If you run into an issue where the EMV Reader's screen is dimly lit, you can increase the contrast/brightness via the steps below:

1. Power Cycle the Ingenico iCMP Reader
   1. Do this by holding down the Power Button on the right side of the device until it starts beeping.
2. Wait for the Ingenico iCMP Reader to turn back on
3. After the TSA logo appears and then disappears, you'll be met with a Copyright Screen.
   1. When this screen appears, QUICKLY enter 2, 6, 3, 4 and then press the Green Button (On the Ingenico iCMP Reader there is a green button)
   2. Press F for Menu - If this is the case, please press the F key
   3. 0- Telium Manager - if you see this screen, you're already within the Menu. Please proceed to the next step
4. Select 0- Telium Manager
5. Select 3- Initialization
6. Select 2- Hardware
7. Select 4- Display
8. Select 1- Contrast
   1. Hold down the # and F3 buttons together to increase the contrast of the Ingenico iCMP Reader
9. Power Cycle the Ingenico iCMP Reader

Device Pro Tips Ingenico iCMP Card Reader

The Ingenico iCMP Reader...

• ONLY connects through Bluetooth
• Requires a charging cable to function 100%. This is done with the USB that comes with the reader.
• Works while being charged
• Can do up to 100 swipes per power charge (when removed from USB). However, this is not recommended.
• Can not use this reader with another reader attached to the tablet
• It is similar to a Bluetooth reader, as the EMV reader is free floating - but a stand is available for purchase.
• Has a stand that includes a security cable, at no additional cost, to make sure the reader does not go anywhere and stays connected to the stand.
• It is compatible with all terminals and handhelds (Samsung Tab 4, ELOs), except POSPADs.

Bonus Pro Tips

• The Power On button and micro USB port are located along the right-hand side of the device
• If the card reader is paired with a tablet, it will display Toast
• If the card reader is not in use for more than 5 minutes, it will be in Standby Mode to conserve battery. It will display Ingenico and Beyond.
• To wake the reader, lightly touch the Power Button on the side of the card reader
• To restart the card reader, hold down the Power Button for a few seconds. Please note that holding down the Power Button will ONLY restart the card reader and will not power it off.