Última actualización: 24 abr 2026, 2:54 p.m.
Charge codes are identifiers from your bank or processor that help match statement entries to Toast transactions and invoices.
Charge codes are identifiers your bank or payment processor assigns to help you match bank statement entries to specific Toast transactions and invoices. Use the reference table below to identify what each code means and where to find the detailed breakdown in Toast.
Step 1: Locate the charge code on your bank statement: Look at the description or memo line of the charge. It will include a code like TOAST INC, DEP, CCD, or CHB MM-DD.
Step 2: Find the charge code in the reference table below: Locate your charge code in the first column. The second column explains what type of transaction it represents. The third column tells you where in Toast to view the detailed breakdown.
Step 3: Navigate to the correct report in Toast: Each charge code maps to a specific report, and not all reports are located in the same place.
Use the report name listed in the third column of the table below and follow one of these methods:
Option A: Use the Toast Web search bar
Option B: Navigate manually
Billing & Invoicing: In Toast Web, navigate to Toast Account > Billing > Billing & Invoicing.
Processing Statement: In Toast Web, navigate to Reports > Payments > Processing statements.
Expected outcome: You should see the transaction or invoice matching the charge date and amount on your bank statement.
| Charge Code | What This Charge Code Represents | Where to View the Cost Breakdown |
|---|---|---|
| TOAST, INC. / ST-TOAST | Software fees, hardware fees, and Toast Shop fees | Billing & Invoicing |
| DEP / DEPOSIT | Toast Shop deposits, deposits from sales | Billing & Invoicing |
| CITIZENS / NET SETTLEMENT / TOAST DEP [MONTH DD] [DEPOSIT ID] [MERCHANT NAME] | Credit card sales deposits, chargebacks, rekeys, refunds, and payouts | Daily Card Activity, Settled Deposits, Chargebacks, Payout Overview |
| CCD | Credit card sales deposits, credit card fees, chargebacks, software fees, and hardware fees | Processing Statements, Daily Card Activity, Chargebacks, CC Processing Fees, Billing & Invoicing |
| CHB / TOAST/CBW MMM-DD | Chargebacks, including successful chargeback challenges | Chargebacks Report |
| TOAST PAYROLL (formerly "STRATEGY EXECUTION") | Payroll deductions and payment activity | Toast Payroll: Invoice and Billing |
| TST*Restaurant Name | Purchases from another Toast restaurant or from your own restaurant | Orders Report |
| Toast, INC VEN ACH CREDIT | Credit and debit transactions processed through ACH (Automated Clearing House) | Billing & Invoicing |
| REF MM DD | Refunds | Refunds Report |
| CHB MMM DD | Chargebacks | Chargebacks Report |
| TSC | Toast Cash Stored Value charges | Sales Summary Daily Card Activity |
Note: Charge codes are assigned by your payment processor and bank. Variations may exist that are not listed in this table. If you see a charge code that does not match any entry above, it may be specific to your processor or bank.
Every charge on your bank statement should correspond to either a Toast invoice or a report in Toast. Use the charge code reference table above to identify what the charge represents. Then navigate to the corresponding report to review the details. Check the Credit Card Statements report if you do not see the charge in the primary invoice report.
Identify the charge code in the bank statement memo line, find it in the reference table, and navigate to the corresponding Toast report. Use the Custom Date filter to search within a five to seven day window of the bank statement date. Bank statements show the posting date, which may differ from the transaction date.
Not all bank statement charges appear as line items on your main invoice. Some charges (like chargebacks, refunds, or rekeys) are tracked separately in their own reports. Check the Credit Card Statements report to see deposits and payment processing activity. For more information, see View Monthly Statements.
Yes. Your bank or payment processor may use variations not listed in this table. If you see an unfamiliar code, check with your bank or contact Customer Care with the code and transaction date.