Tock Integration: Troubleshoot Server Assignment on Checks
Dernière mise à jour : 8 avr. 2026, 10 h 19
Learn what to do if a Tock integration order has no server or a random server assigned to the check.
Tock: No Server Assigned to a Check
Tock sends an order to Toast along with the name of the server assigned to a specific table. However, there are instances when no server is assigned to a check generated by Tock. This usually happens when a server has not been designated in Tock before the order is sent to Toast.
Here is an example of what a check without a server looks like:
To resolve the no server issue with Tock checks, please review the article to ensure Tock has a complete list of your employees for server assignments.
If your servers are not visible on Tock, please contact Tock support and have them sync the employees from your Toast account.
- Tock support email:
Tock: Random Server Assigned to a Check
In some cases, you may notice that a random server is assigned to a Tock check; this is due to the configuration of your Online Order Server. If the Online Order Server is set to Assigned by Auto-Fire Tablet, the device will automatically assign a server based on the last employee who logged in. If a specific server has been designated, the Auto-Fire Tablet will assign that server to the check.
To locate this setting in , navigate to Takeout & Delivery > Availability > Online Ordering, and look for the Server Selection. Alternatively, you can use the search bar to search for Online Ordering.
