Replacement Shop Replace Faulty Hardware

In this Article:

• Need to troubleshoot your device?
• How does the Replacement Shop work? 
• What happens after I have submitted my Replacement Shop Request?
• Will I get charged if a device is working?
  • Replacement Terms

Need to troubleshoot your device?

Before going through the Replacement Shop request process, please troubleshoot your device first to ensure that it is eligible. Performing these steps will also help you resolve your issue accurately and quickly. 
 

How does the Replacement Shop work?

1. Complete troubleshooting and confirm if a replacement device is necessary. Many times, the issue can be resolved by going through some basic troubleshooting. (See troubleshooting flows below for help)
2. If a replacement device is needed, select order a replacement from the Toast Go® 2, Toast Go® 3, Toast Tap™, or printer page in Toast Shop. 
3. Enter serial number(s) and valid reason(s) for replacement, and then select check warranty.
4. Agree to replacement terms and then select complete replacement order. 

What happens after I have submitted my Replacement Shop Request?

Replacement orders submitted through the Replacement Shop go through the same process as RMA’s submitted through a Toast Representative. The Replacement Shop Request can save you time by not having to call into Toast. To check the status of your Replacement order:

Will I get charged if a device is working?

 If a customer used the Replacement Shop process and was charged for a device because the original device was returned in working condition:
 

• “When the return request was submitted you agreed that the full cost and fees of the device would be billed to the account on file if the device was found to be in working condition. We are unable to provide replacement hardware for devices that are in working condition.”
• Reference the Replacement Terms on the RMA Request form in the Toast Shop.
• Reference the Before you order a replacement section on the Check Warranty card in Toast Shop. 

Replacement Terms:

• I agree to pay the full cost and fees if the damaged device is found to be in working condition or damage falls outside of what is covered by the
• I agree to pay the full cost and fees if the damaged device is not returned within 30 days of receiving the replacement device.