How to Report and Replace Lost, Stolen, or Tampered With Devices

• What do I do if my hardware is lost, was stolen, or I believe it’s been tampered with?
• My card read was lost, stolen or tampered with
• Payment processing device was lost, stolen, or tampered with

If a payment processing device was lost, stolen, you suspect it was tampered with, or it says “tamper” or “tampered” on the screen, follow the steps below:

• If it was tampered with, stop using it immediately
• Contact Customer Support so Toast can flag the device and you can discuss purchasing a replacement if applicable.
• We recommend changing the Toast Web password for the account used to log in on that device if it was a Toast Go, Toast Flex or other Toast Device running the Toast App.
  
  

Note: Toast devices can only take payments on the account that it is logged in to. A malicious user would need the correct credentials (password and/or passcode) to process a credit card.

How to Identify Tampering:
You may suspect that someone has tampered with your card reader if you observe that it has been physically altered, that a foreign device has been inserted into the card reader (known as a skimmer or shimmer), that an unauthorized overlay has been added to the keypad, or if anything otherwise feels “off.”

Tamper detection is supported on the Toast Go 3, Toast P2PE, FreedomPay, and payments devices in Ireland, Canada, and the UK. The device screen will display “tamper” or “tampered”. This indicates that someone may have attempted to open the case of the device. This can also happen if the device has been dropped or suffered from water damage.